I have used John's contractors for many years. He comes and prices the job and then he sub-contracts. The wonderful painter (Donna) that I used was excellent and paid total attention to detail. The last few jobs, Frank was the contractor. He did a good job and was very patient when I wanted to change a colour. However, you know a fantastic job from a good job when you find areas that aren't visible to the eye, but aren't painted (at the top of the bookshelf under the crown moulding.) I also had to point out some small areas that needed to painted with a Q-tip, which were left unpainted until I mentioned it. As well, I always think it is a good job to call a customer after the job is done to see if they are satisfied and John doesn't do this. I'm surprised at this, actually. All in all, a good job, but could be perfect.