v. verdes from Etobicoke

This is our first security system installed in house. The process of designing and the installation of the system with ProtectionPlus was fast and explicit. I'm just happy with what I have in home now for a security system.

I was like others very pleased with the installation, but that's it. On January 3, 2014 called them in the morning for my furnace.The furnace is under warranty with "United energy" During the previous night the furnace stop working. After a few calls I managed to speak with a person. I explained and he told me that a technician will come afternoon. OK. Nobody comes, I tried calling them again: "This is doctor comfort, United Energy, .bla, bla.......leave a message , will call you as soon as we can". I left them 10 messages , I sent them email with my detail info and contact. In home temperature is 10 deg. It's 5 January, the furnace doesn't work, they never came, they never called. I had to contact another company. Going over their reviews at homestars.com, I noticed so many happy with the installation, like me, but checking their bad reviews I noticed those complains are like mine: they are not coming after installation, they never return calls, they are blaming the previous management - I have to say here that a few years ago I had a warranty call for the same furnace, and the previous management sent a technician in the same day. I'm sure that next time I'm not going to chose a furnace by Carrier for example, just because it's served by company like: "United Energy Heating and Air Conditioning Inc"

This was my first time using this company for duct cleaning. I am very impressed with the duct cleaning service I received. Not only vacuuming but also brushing the ducts!!. I used before others companies, but I was never happy with their work. After they finished the job, we noticed that something is wrong with the furnace - the furnace blower wont shut off . I was very upset. I called Paul and asked for explanations about how the work was done and what happened. He said that he's sure that his guys were following the work protocol and it may be some coincidence but he will fix the furnace. Long story short: Tuesday he sent a technician (from a heating company) to check and verify the furnace and 4 days later the furnace was running again. A circuit board has to be replaced and Paul (his company) paid for this. I understood (from the heating company) that the price for replacing that part was 3 times the price that I paid for the duct cleaning. What can I say? I'm just thinking how this situation would be resolved if I use that cheap company from last year instead of Paul's company.