Not a good experience overall!!!!!! I felt the owner of the company tried to squeeze more money out of me because my furnace had broken down. I heard the owner become aggressive on a phone conversation which was on loudspeaker with the technician. They promised me a free thermostat for the awkward ordeal. They never brought it on the day of installation. Then they continuously pestered me about payment even though they gave me the wrong email address to etransfer the money to. I was collecting kids from school and feeding them dinner and the company was repeatedly harassing my phone(even though it was their fault for not giving me the correct email address to transfer to). Eventually sent them the money which autodeposited at 721pm. Never brought me the thermostat the next day(claim they did but I received zero calls or emails, even though they rang and emailed non stop the day before looking for money).I guess they got their money and didn’t care for the customer. Overall, not a smooth or an enjoyable experience. Zero customer care. Don’t recommend.
- Approximate cost of services:
- $4,500.00
- Company Response
It's unfortunate that you felt this way about our organization. The technician that came by quoted you for a Furnace that we did not have in stock and hence the price change. As Advised to you over the phone we only had one in stock and the one available was a Bosch, which is a better brand as well. You stressed that you wanted the install the very next day, taking away the opportunity from us to order the same one that you were quoted earlier. We also understood that you were uncomfortable with the price change, even though the price was accurate, we took the loss upon ourselves and offered you the free thermostat.
I do agree that the technician forgot the thermostat and that is on us. In terms of payment, as per the contract payment is due upon installation, once the install was completed you took the email address from the technician and said you were sending the money immediately, we did not receive it for 3 hours. We were only calling to make sure you had the correct email address. Our calls were never answered and it took a technician until 10 pm to get the funds sent to us. If you responded to any of our calls we could have informed you that the email address you had was wrong.In terms of the thermostat, my technician was at your home at 10:10am as promised, he did also see the grey jeep parked there and your dog was barking, but no one was at home. He stood by and called for about 20 minutes before giving up and leaving. We also sent you an email letting you know a technician will be there between 10 am - 12 pm( No response to that as well). We're more than happy to give you the thermostat, as we honour our word and contract.
Thank you