m_wehrle in Toronto, Ontario Canada M5R2E2

I needed a replacement part for my air flow tub and just one of those annoying small ticket items. They manage to source the part quickly and easily and gave it to me at no charge. This was totally unexpected. It just shows how well they treat their customers.

I liked that you called and reminded me that I have this service as part of my package with you. All of the employees I have dealt with were friendly and helpful. . . .

The garage door was locked and stuck. Tom came straight to the house, got the garage door open in under 2 minutes and replaced the lock with a higher quality product on the spot. He was pleasant and extremely affordable.

The experience was pleasurable and informative from start to finish and the results far exceeding my expectations. I decided to visit the showroom to see Torwin's selection of windows and doors as it was the first time I had purchased this type of product. I had a wonderful experience learning and testing all the products. It was important that I understood how the items were going to work in each room of my house. I am not that strong and it was critical that I could open, close and clean all the windows easily. The follow-up visit to my home was arranged at a time convenient to me. No question was too small and I was left with lots of information to review to make my final selections. I purchased a custom made door and the team at Torwin made it a painless process. The installation date arrived when promised. The installation crew were very pleasant, clean and fast. None of my plants, floors or interiors were damaged. When I decided I didn't like the trim they had started to install - no fuss was made in changing it on the spot. The installation crews attention to detail and willingness to take the time to review everything with me made them a pleasure to work with. I would highly recommend this company.