Reviews

10/10

Cody, as usual, was prompt, quick and price was very good. Total replacement took only 2 days and place was left super neat and clean. Have had Cody in before and will certainly use his company again.

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Company Response

Thanks for the great review , poly b replacements can get pretty messy with all the drywall cutting etc , I'm happy that your pleased with the end result .

10/10

John and Samantha worked through on some very hot days to complete the project we had hired them to do - replacing several front porch steps, repairing, shimming some others and applying 3 heavy coats of high quality grip paint to the completed steps as well as scraping, cleaning and applying the grip paint to the front steps and ramp on a condo complex amenity building. We are very satisfied with the work done, they were extremely easy to work with and we wouldn't hesitate to contract John's company for further work. Thanks John and Samantha for doing a great job for us.

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Company Response

thanks you so much for your great review we really appreciate it and we really enjoyed working with you please let us know of any future projects that we can complete for you thanks .

10/10

Cody is quick, knowledgable and gets the job done right. He not only does a fine job but is a valuable source of information and freely hands out great advice about how to keep your house plumbing system working in good order. He is the only one on my list for all things plumbing related.

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Company Response

Thanks for the great review I'm glad you were pleased . Look forward to working for you in future.

8/10

Reconnected existing kitchen faucet following installation of quartz countertop in kitchen. Felt price was high but job was very professionally and proficiently completed. Left place neat and clean and everything working satisfactorily.

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Company Response

Hi Lois, hope your enjoying the new countertop, our pricing may not be the cheapest but we do bring alot forward as a company the professionalism of our technicians, upfront pricing, the fully stocked trucks, and a big thing is they are drug and background tested. We appreciate your feedback and look forward to servicing you again in the future.

10/10

Totally satisfied with product and service. It was a real pleasure dealing with the staff and I am so happy with my new counter tops. Everything was as quoted and on time. Will certainly be going back for my next renovation project. Thanks Ellen, Chris, Saz and staff for the great service.

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10/10

First class service from start to finish. Staff is courteous, helpful and the Calgary McKenzie store has moved up to the top of my list for future purchases. The installer came right on time and did an extraordinary job of installing my new storm door, have had many compliments on how great the door looks.

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6/10

The outside door and sidelight looks great and the side window is perfect. My only concern is that I have to finish the installation by painting the raw wood inside the sidelight and door frame, something I was not expecting and will cost me $250 more. I thought that the entire unit was "white clad" from the way it was described on the order form. Good lesson for making sure you are getting what you think you are!!

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Company Response

Hi Lois, Thanks for the review. We try to be as transparent as possible with our customers. Our sign off contract states that we do not paint or stain any wood components. I am glad to hear that everything else looks great.
Regards,
Gordon / Director of Sales and Marketing

10/10

Company responded immediately when called regarding a leaking humidifier, returned following day to install a new one, plus a required furnace switch found on routine check of furnace. Staff very efficient, friendly and helpful and will certainly be called again for all heating requirements. Thanks for the great work.

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10/10

G. I. Joe disconnected a floor water heating system in our clubhouse and installed 2 fireplaces which have added much to the ambience of the clubhouse. They also do regular maintenance on the furnace and fireplaces and keep everything in perfect working order. Jody and his staff are quick to respond to any calls and are knowledgeable and efficient in all we have asked them to do. Thanks for the great job Jody.

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10/10

Compared 3 companies per ratings and price, so glad I found Old West Windows. Very professional estimate and Kyle and crew completed a top notch job of installation quickly and neatly. Very little disruption to homeowner and cleaned up thoroughly when finished. I would highly recommend this fine company to everyone who wants great friendly service and a very satisfactory job completion. My house is warmer and much more attractive with the new additions. A real bonus with some of the uncaring and shabby workmanship taking place in today's market.

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Company Response

Hi Lois, Thank you for taking the time to write a review on Old West. Yes, you are right. Our crews are TOP NOTCH. Both our installation crews take the extra time to do the job write the first time. Their experience and attention to detail shows. Rick & Cory

10/10

Servcieman arrived right on time, found the problem immediately and in no time at all, completed the repair. Shakeel was very friendly, knowledgable and helpful, good to know where to call again if the need arises and will certainly recommend him to anyone in my condo complex. Thanks for the great service.

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Company Response

We really appreciate you sharing your experience and for choosing us in the fist place. We look forward to helping you in the future, if or when it's required.

10/10

Very quick professional crew, finished in no time and work is above average in every way. We are extremely pleased with our beautiful new decorative strips, they have added much value to our condo complex. If you want it done the best, contact Tora Concrete. Thank you Orazio and crew.

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Company Response

Thank you Lois, for your patience and for entrusting your project to us! It was such a great experience being a part of your community for those few days.

10/10

Already had one plumber in who charged but said drain was still plugged. Called Ducky's - worked for 1/2 hour, advised drain was open but watch it and call if happened again. Did not charge for service. Great service, quick response, wonderful personnel, their company is definitely on my to-call list for the future. Thank you.

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1/10

Very slow painful process dealing with this company. Many delays in service and extremely poor communication. Damaged property but did not replace. No followup at all. Avoid this company, call somebody else.

3 of 3 people found this review helpful.
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Company Response

Thank you for sharing your thoughts Lois.

10/10

Quick efficient service, only 3 working days wait from estimate to installation. Total service - purchased, delivered and installed toilets, upgraded valves and removed old fixtures and all packing. Thank you Robert.

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