Reviews

8/10

We hired the HIP to renovate our bathroom. Phillip connected me with one of their designers, Shannon who provided a lot of great ideas and support. Nadia and her team did a great job with the bathroom and we are very pleased with the end result. Unfortunately, we were told that we had Kitec pipes - a product that was banned in 2011 because it is susceptible to bursting and without replacing all of the pipes in our house, there would be no warranty on the work. We agreed that it was important to replace these faulty pipes and decided to move forward with this additional work. This obviously changed the scope of work and cost pretty significantly which in itself would have been ok. The plumbers that were used for this part of the job were disrespectful of our space and household items. Had we been advised that there was a change of plan in terms of what walls and pipes were being replaced on what day, it would have changed our experience. Instead, the only working bathroom in the house (with toiletries exposed), was covered in drywall dust and debris and our bathmat used to mop up water and dirt. Nadia did her best to tidy it up (and did a great job), but it that specific part was extremely negative. I wish I could give a 10/10, but because we had this glitch which cast a shadow over the project, my score is lower than it would have otherwise been.

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Company Response

Hi Jessica,

Thank you for your review. We apologize for your experience with the plumbers. There is no way to know during the estimate whether the pipes are Kitec. The plumbers should have done a better job of keeping your home clean. We apologize for that and have spoken with them regarding this. Overall, we are thrilled that you are pleased with the final result.
All the best,

Ben & Dan

10/10

Matthew and Justen did an amazing job! They managed to bring our carpet back to life and got every spot clean - including a pesky area that had previously had carpet tape on it. They were extremely professional, courteous, punctual and clearly take pride in their work! I would highly recommend them. Thank you very much!

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Company Response

Thank you so much Ms Grant for the amazing review, feedback and thank you so much for the business. We are so glad to be of a service and we look forward serving you again in the future. Yours, Adel Majd and the 416-SO-CLEAN Team

10/10

Desperately needed new eaves as our old ones weren't on the right slope and would collect water, leaves, keys and various other tree debris on a regular basis. Serge showed up when he said he would, provided a detailed quote (that included leaf guard protection), provided great advice and did exactly what he said he would do. His team did a great job with the installation and managed to do so with very little damage to our garden! A big accomplishment! Thanks very much, Serge for your help. The eaves look amazing!

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10/10

Having used Drainworks before, we did not hesitate to call them when we realized we had a plumbing issue. We discovered a crack in the pipe that feeds water to our outdoor tap. It hadn't been properly drained and had cracked over the winter. William called in advance to advise that Chris (our plumber) would be late and wanted to confirm that it wasn't an issue. They communicated clearly at every step of the way and were a pleasure to deal with. Chris arrived when they said he would, diagnosed the issue, was very clear with instructions and immensely helpful in terms of instructions for avoiding the a similar situation in the future. I would definitely recommend using their services and will use them again when we need plumbing help!

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Company Response

**Thanks Jessica** We are very grateful for the review and thank you for sharing this feedback with us. It is rewarding to know that you were happy with the DrainWorks service experience. We appreciate your patronage and thank you in advance for any referrals you make on our behalf. Thanks for making DrainWorks your choice for any plumbing and drain service you require.

8/10

FG were very responsive to our needs and the erratic needs of our crazy neighbour...they did a good job. Only complaint is that the fence is a bit high from the ground in spots and would have preferred to have it lower to the ground all the way along, but I wasn't home when it was installed so that is my fault. I didn't think to discuss that as a requirement that I had at the time I got the quote. John was very helpful and would recommend their services. Price was reasonable.

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Company Response

Thank you for your business and kind words Jessica. We hope you enjoy the fence and all it's benefits this summer.

10/10

I found Shane on Homestars, and decided to give him a try because of the positive reviews that so many had left. Having worked with him, I see why so many have responded in such a positive way. Shane is a true craftsman who really takes pride in his work. He is flexible, responsive and easy to work with. He built a custom storage unit for our breakfast nook that includes coat storage and shelving for shoes and books. We are thrilled with the outcome and I would highly recommend anyone looking for an excellent carpenter to use Shane.

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Company Response

Thanks so much Jessica! It was a pleasure working with you and I greatly appreciate the positive feedback. I look forward to any other projects in there future and referrals to friends, family and colleagues. :)