Reviews

10/10

Overdue air conditioner service. Technician (Myles) called ahead of appointment to say he would be early. Spent a lot of time explaining what he was doing to me and was very patient with my questions. Made several recommendations for future maintenance. Very polite and professional. Very pleased with the service.

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Company Response

Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you.
We thank you for trusting us in your home, and look forward to working for you in the future.
Thank you TEAM ARPI’S

10/10

Self diagnosed a burnout stove top element. Terry showed up at the promised time with a new part, telling me that if I had incorrectly diagnosed, he would return the part ... I guessed correctly and he had the new part installed in 20 minutes. Quickly paid by credit card and job done like dinner, fast efficient, and affordable. Spent the next few minutes discussing a proposed kitchen renovation with Terry and he gave us valuable advice on things to consider when purchasing new appliances, much of which we never would have considered, but certainly will now. These guys are good and will be sure to let our friends know who to call in the future.

0 of 1 people found this review helpful.
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Company Response

Thanks for choosing us again. Very pleased to provide as much advise as we can.

10/10

Third time calling Andy, and third time completely satisfied with response time, service, and price. Had a very stubborn clogged double kitchen sink that I snaked myself, to no avail. Called Manon and was thrilled that Andy could show up same day. He called to keep me up to date on his arrival and showed up as promised. He spent close to two hours on the job and found the clog much further into the system than I could have ever dealt with. Had it fixed in a jiffy, gave us advice for the future, and charged exactly what was quoted. Manon and Andy run a professional operation and I have absolutely no reluctance to recommend them for any plumbing issue. Now part of my speed dial list.

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Company Response

Thank you Steve so much for coming on here and placing such a great review of our drain cleaning services. We are thrilled to have gained your trust and loyalty as a customer. We work hard to please our customers and to have the job completed as quick as possible so you can move on with your day as well. Thank you once again for choosing Ducky's Drains!!

9/10

Had a half burnt out stove top triple element. I self diagnosed, but tech (Trent) showed up without the part. He explained to me that if I had diagnosed incorreclty, and they had the wrong part, I will still on the hook for it. Since these guys are a flat rate company, there is no incremental charge for subsequent visits. Tech returned as scheduled two days laetr with the part and had it installed in 15 minutes. Showed me what he was doing, and why, and offered advice if I were to ever to try and do this repair myself. (Take Pictures!). Service was fast, effcient, on time, and cost as as quoted. Have no hesitation in recommending for appliance repairs and service.

1 of 1 people found this review helpful.
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Company Response

Thank you

10/10

Called Terry to install dual water valve I had already purchased myself.. He arrived on time, was courteous, and after inspecting the fridge, told me that I had the problem wrong and that I all had to do was defrost the water line. When I tried to pay for the service call, he said that wasn't necessary since he hadn't done anything ... we settled on the price of a couple of coffees! I recommend these guys without hesitation ... a two man operation very focused on service and reliablity.

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