Quality Appliance Repair

Appliance Repair
Calgary AB T2P 2G7
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Appliance Repair
Quality Appliance Repair
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93%

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Reviews for Quality Appliance Repair

Average customer rating:
9.6 10 (70 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Quick and efficient fridge repair

WHen our Samsung fridge started leaking water we called Quality Appliance Repair. We had Mike out within a day to take a look and order the replacement part and had the fridge repaired the next day. Super efficient appointment, communication was fantastic and we knew exactly what to expect on cost. Highly recommend.

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ETV in Calgary
ETV in Calgary
1 review Calgary, AB
4/10

Oven Bake Element - Overcharged for call-out & Excessive $ Estimate

Two technicians came to my home to check a problem with my Whirlpool oven. They were here for about 15 minutes, and they diagnosed the problem as a broken oven element. I was given an invoice for $380.75 plus GST for the bake element replacement and installation.
I paid $125.00 for the call out, and they were scheduled to return on Thursday to replace and install the bake element, as they did not have the part in stock. I told them that I thought the call-0ut charge was higher than I was told in an e-mail and installation cost was high.

I looked at the confirmation email again that I was sent when I booked the call-out appointment. It states: “The Call Out is 69.99 and if you decide to get it repaired we waive the call out and Diagnosis charge which is separate at 89.99/hr”.

I was able to purchase and install a replacement bake element myself the same day. The cost of the replacement bake element was $71.78 plus GST (from a Calgary supplier), and it took me about 20 minutes to install, using just a Phillips screwdriver.

I feel I was overcharged at $125 for initial call-out, and I also feel that the estimate to replace and install the oven bake element was too high. I was never offered a refund for the over-charge on the call-out (which I feel should have only be $89.99).

1 of 1 people found this review helpful.
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Company Response

Hello, thanks for the review.

There is no refund on diagnosis and call out which was call out +30 mins is what you were charged. The 125 is call out, 30 mins and part order because you said you wanted to get the repair done, and had us order the part for pick up.
Then you decided its cheaper to do it yourself, which it is, save yourself a lot of money just taking the diagnosis and learning where the element is, you did not know when we got there and we opened it up for you to access the element.
Also at that time you said we should come back for free and do the install, and for obvious reasons we can't work half our day for free which is also what I had told you when we were there.

We are happy you took the diagnosis and sourced a cheaper way to do the repair in these hard economic times, but unfortunately we and other trades can't drive around the city for free.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Great Service!

I had a technician come out and fix my dryer. Great service from start to finish. Highly recommend Trent and his crew! I will be using this company again for sure.

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Company Response

Thanks for the great review!

Gary in Calgary
Gary in Calgary
1 review Calgary, AB
10/10

Dryer Repair

I had Darcy over today. I guess it is still too early to determine if my problem is fixed for good, however my dryer worked fine when he left. He left me with comfort in that he diagnosed my problem very quickly and was very professional. What I also like about these guys is they make great use of technology to get the apt booked, confirmed and then texted me when Darcy was close to arriving. Afterwards Darcy gave me some tips on proper maintenance that I really had no idea about. So far an excellent experience.

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Company Response

Thanks for the review! Yes our app is great to keep communicating with our customers!

Private User
Private User
Private User reviews Calgary, AB
10/10

Dryer Repair

I am extremely pleased with the service I received from Quality Appliance Repair in fixing my dryer. Darcy was very quick to determine what the issue was and swiftly managed the repair. Kind, courteous, knowledgeable, and spoke to me in layman's terms so that I could understand exactly what was wrong. Quality Appliance Repair handles its client's with great professionalism and experience and I will definitely keep them in my back pocket for any future appliance repairs. I highly recommend them to anyone who needs appliance repairs.

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Company Response

Thanks for the review! These are exactly the reviews we like to hear about.

Private User
Private User
Private User reviews Calgary, AB
10/10

Dryer repair

If you need your dryer repaired ask for Cody by name! She is very knowledgeable, organized and explained exactly the work that need to be done and the cost involved eliminating any "sticker shock" that can sometimes happen when repairs are involved. She is reliable arriving to our home when she said she would be there and completed the work efficiently. We are very pleased with the quality of her work and her professionalism.

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Company Response

Tha k's for the review!

Ali B.
Ali B.
2 reviews Calgary, AB
10/10

Washing Machine Repair - Drain Pump replacement

Mike showed up to assess a broken washing machine (it wouldn't drain). He quickly tested different parts to determine it was a broken drain pump that needed to be replaced. He had the correct part in his truck and replaced it quickly. I would highly recommend Quality Appliance Repair - we've used them for fridge repairs as well. Absolutely would recommend to anyone for any repair.

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Company Response

Glad we got it swapped out!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Service

Darcy was very knowledgeable and efficient with the repair of our Electrolux wall oven.
After listening to my description of the problem he was confident in his direction.
Very happy with the service.

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Company Response

Thanks for the review.

Doug in Calgary
Doug in Calgary
3 reviews Calgary, AB
10/10

Dryer Repair

We were needing warranty repair of our Electrolux dryer. Dealing with Quality Appliance Repair was first rate. An appointment was arranged within a few days. Darcy the technician was on time and was very professional and effective in getting the dryer back in working order.

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Company Response

Thanks again =)

Tracey in Toronto
Tracey in Toronto
1 review Toronto, ON
10/10

Washing Machine

Our washing machine wasn't draining so we called Quality Appliance Repair as they had such great reviews. After the service today I can see why the reviews are so high. On the day of the appointment I received a text to let me know he was en route. Darcy came and was very friendly and professional. He diagnosed the problem quickly and it was fixed right away. Reasonable price and extremely happy with the service. They will definitely be the ones I call if ever needed again!

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Company Response

Thanks for the review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Quality Appliance Repair

At Quality Appliance Repair, we've built our livelihoods on fixing all major house hold appliances: Washer, Dryer, Dish Washer, Fridge, Stove.
Certified technicians, Our BlueBook is from The Major Appliance Services National Price Guide (MASPG) which is endorsed by the MSA, NARDA, and United Servicer's Association! so we don't charge by the minute like everyone else, once we find the problem the price is set in stone no matter how long it takes to do the job right.
We can get your appliance back up and running and save you thousands on a new one. Our service is priority, and we look forward to servicing your needs.

We are service providers for large property management firms and believe just like they do that we will give you the best service in the Calgary area, we work a lot with landlords and tenants to find the best times to get your appliance fixed, we like to work with you and not jump through hoops to get a tech there, for this reason we work evenings and weekends on occasions that it is needed to service your appliances without you having to miss work or change your daily and busy schedule.
So if you need a dryer repair, a fridge repair, dishwasher repair, washer repair, oven or stove repair we are the ones to call for Calgary, Strathmore, Langdon, and Chestermer.

CATEGORIES
Appliance Repair
SERVICES
Appliance repair, fridge repair, stove repair, dishwasher repair, oven repair, dryer repair, washer repair, automatic washer repair , installations, appliance installation , fridge installation , stove installation , dishwasher installation ,
BRANDS
kenmore , samsung , whirlpool , fridgidair , bosch , GE , Electrolux , kitchen aid , inglis , and many more.
STYLES
built in , stand alone , home appliances
SPECIALITIES
Fridges leaking water, dryers not heating , fridge not cooling , washer not draining , oven not heating , dryer belt , washer not turning on , dryer not turning on , dishwasher not draining, dishwasher not cleaning , appliance install , stove not heating
WEBSITE
http://www.calgaryappliance.com
YEAR ESTABLISHED
5
NUMBER OF EMPLOYEES
7
RETURN POLICY
Workman ship Guaranteed
PAYMENT METHOD
Visa, MC, debit, cash, Email Transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Labour 1 year , parts up to 1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.