Reviews

1/10

Repeatedly told our dream retirement home would be x amount. Paid drawing deposit and got a quote....OOPS. That was only materials and not labour...so our dream home just increased by ~70,000.00. If anyone doubts this, more than happy to share emails. When escalating, a sales and development manager would not respond to my questions via email, insisting on a phone call. Why, when I cannot trust what is written, could I trust what was said? We asked for a partial refund of our deposit as we had no faith in this company however wanted to be fair to the drawing and sourcing people. No reply to that at all. VERY disappointing. Again, if you would like details, happy to send correspondence proving this.

Approximate cost of services:
$3,500.00
2 of 3 people found this review helpful.
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Company Response

Tim,

Here at True North Log Homes we take our client feedback very seriously.

It’s unfortunate you feel this could not have been addressed in a more direct approach. As you know, we’ve tried numerous times to have direct communication with you and have requested a call or a meeting in person to sit down with you to understand the true reason you are unable to move forward. After a detailed analysis of the email communication between our sales person and yourselves (dating back to March 13, 2017) we stand by our decision to abide by the Design Deposit agreement that you signed.

Over the course of 34 years in business we have regrettably found ourselves in situations where clients have taken advantage of our in-house design services while not having genuine intentions of moving forward. As a result, we’ve implemented ‘The Design Drawing Work Order’ signed by the customer to employ our design services and acknowledging that a credit will be held indefinitely by True North Log Homes and can be applied against the future purchase of a True North Log Home for yourself or your family.

Your reasoning to request setting the signed agreement aside was not found to be realistic, in that you expected working drawings, a weather tight materials home package, labour to assemble, foundation, and utility services installed for 140k. The email you are attempting to use as ”evidence” from the sales person clearly states it is a materials package price and a finished home would be roughly 420k-560k. We also would like to point out this pricing was provided on a “Traditional Style” stock model and you have now changed to a “Modern Style” completely custom design. We also would like to point out your current custom design still falls into the original finished budget. If your budget has changed then you need to let us know so we can design a building that will work within this new budget. True North Log Homes has now supplied you with a copy of our designs and the pricing of your project completing our part of the design drawing agreement.

It is your prerogative not to move forward based on your budget constraints or a change of heart but to threaten our company with the use of reviews as a means to go back on your agreement is unscrupulous.

Our sales consultants are not remunerated during the design process. So to elude they would be deceptive to gain a design deposit is unfounded; as there is no gain for them just wasted time. It is a very sad new age for hard working individuals in business when social media platforms are used to slander companies as a means of extorting these companies into refunding non-refundable deposits.

We wish you all the best with your future building plans and still welcome the opportunity to have a conversation.
All email correspondents, notes, and call logs are available to any clients that would like to review.

Kindest Regards, True North Log Homes.

10/10

John and company were great. Quick to quote and advise of install date. I thought something was wrong with the job and they patiently ironed things out for me (my misunderstanding). Thanks very much and yes, would not hesitate to use them again.

Approximate cost of services:
$5,000.00
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9/10

From start to finish, very professional. Plenty of details regarding quotation and installation. All workers were pleasant and you'd never know they had been here but for the new stuff. Thank You Dr. HVAC.

Approximate cost of services:
$7,500.00
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Company Response

Glad we could help Tim. You are a pleasure to work for!

4/10

My neighbour and I moved in to our respective homes at the same time... our lawns? Both in poor condition. I decided to try hometurf this year. At the end of the year? No real difference quite frankly and he did nothing other than water. Another reason for the low rating? Each time they came out to spray for weeds - of which there was an abundance - nothing happened. I'd wait 2 or 3 days and nothing would turn black. I'd call them for a re-application and THEN some (about half) of the weeds would turn black and die. Each time they said they sprayed, I had to do this. The final application...they indicated since they were coming for a re-spray, they would do the fall fertilizer. Ok, not a problem. The day they came to spray I was working from home and watched them spray the lawn. And that was it. He sprayed the lawn. In reading the invoice that was left, it said they had sprayed for weeds AND put fall fertilizer on. Unless they both came from the same hose - which I do not believe is the case - I think I was hosed. Fair customer service but I should not have to call in each time they came...and the results? Not even close to worth the money paid. I would not recommend them.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for reviewing our service. We are sorry to hear that you were not fully satisfied with our service. We do provide free re-sprays if you are ever having issues with the weeds. Please give our office a call with your name and address so that we can rectify any outstanding issues. Thank you!

1/10

Nat/Salesguy? Nice guy. Follow through, follow up? Not so much. Before we signed on, I said I wanted at least 2 months for new gravel to settle. Nope, not a problem. 3 weeks after tearing up the old driveway and putting new base in? He's wanting to do the driveway. I indicated no thank you and they listened. Driveway was done in August 2014. We were up north for 2 weeks so there was no one on it for that period of time. Long enough to set. This spring? (mid-April) Cracks along the sides and weeds growing through the driveway - and not just at the edge. My wife called Nat. Oh. we'll be there Monday to see what's going on - text me so I don't forget. My wife did. 2 weeks later, another follow up. Nat suggests we pour diesel fuel on the weeds and they will be along to fix things. 1st week of June now and nothing. Oh yes, while looking for more weeds, we noticed a definite ridge in the driveway, not a slope, a ridge. I wonder what that will look like in another year or 2. Very frustrating to be taken like this. I say taken as I can't recall EVER seeing a driveway so newly installed sprouting weeds or cracked/ridged as it is. With no care or response. I would most certainly NOT recommend this company. ***on Homestars for another reason - wanted to update. They never did call or come back.

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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9/10

The owner Ryan was punctual and answered all questions and concerns and his team did a fine job from start to finish. Clean up was excellent as well and I would recommend them without hesitation.

Approximate cost of services:
$4,500.00
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Company Response

Thanks for the great review, we appreciate you taking the time to write it.

9/10

My wife and I used Dial One a month or so ago. We were very pleased from start to finish. Quick response to my request for a quote - which had everything clearly outlined. Technician was prompt and polite and explained what he was doing/about to do. Happy to know our ducts are now clean!

Approximate cost of services:
$250.00
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8/10

Bill from sales was incredibly enthusiastic and knowledgable. He answered all our questions and concerns in a timely manner and was the primary reason we went with Brock. Bill was also fair when discussing price. Fair follow up in terms of when installation would happen. Day of install came and the crew were great. Excellent to watch people who know what they are doing! All went smoothly but for 1 or 2 things which would not stop me from approaching Brock again when we can afford to get the rest of the windows done in our house.

Approximate cost of services:
$5,000.00
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