Reviews

0/10

If you dont want to read this lengthy review, just read this do yourself a favour and hire an independent master electrician that doesnt have the overhead with big trucks they have to pay for. Do your homework and dont rush a project. I had a disheartening encounter with captain electric recently. Firstly, their punctuality was a very minor issue. Despite promising an on time arrival time between 10-12, the electrician showed up at 12:05. This was after my first apt was changed to another day. The Captain will say I was compensated for this change as The original service fee initially quoted at $170 with tax was reduced to $100. Moreover, the lack of transparency regarding pricing was frustrating. When I inquired about the cost of a very specific part over the phone, I was informed that the electrician would need to assess it in person. I didnt understand the reason for this, but in a rush to get it done I agreed. Lo and behold, upon arrival, the electrician identified the same part I had requested a quote for. This is where matters get worse, the actual repair estimate was an astronomical $833, with over $500 attributed to labor costs for what should have been a 15-30 minute job for a qualified electrician according to my own limited research. The kicker was the required part was not on their ready to go, fully stocked truck (which I was told has hundreds of parts) so the electrician was unable to estimate how long it would take to get the part for the repair. I wasted 2 hours out of my morning waiting for a technician to pay him $100 for exactly 10 mins of his time to tell me what I already knew.. (actually I had to inform the electrician what amp the gfci I needed replacing was, so I actually did more for the service charge then the electrician). Then the Captain didnt have the part on his truck. even if he did have the part the cost of replacing was insane(somehow this feels wrong). When I tried to raise my concerns with the company the initially call went to voicemail. I then blocked my phone number and magically the call was picked up right away. I received dismissive explanations about overhead costs, the big truck and the necessity of a service charge. However, their rationale fell short considering I had already identified the issue and merely requested a quote for a specific part. The electrician at my house pulled out a book of costs which listed hot tub gfci at $833.. if this is written in a captain electric branded laminated booklet why did I have to pay the electrician to drive to my house to tell me this? They have a great business model here keep sending out qualified electricians collect $170 service charge from everyone for 10mins, then quote insane prices for the work. Its a win, win more. if the customer decided to pay for the repairs they win more! Please get more quotes if you do have this company come out you are paying way too much!! I had a master electrician complete the full job for a total of $440. Ultimately, my experience with captain electric was a costly lesson in the importance of clarity, honesty, and FAIRNESS in service provision. In my strong view no service was provided, only a disservice to my time and money! It appears that their guarantee doesnt extend to the service charge cause I am definitely not satisfied and was never offered my money back. As a regular user of platforms like HomeStars, it's disheartening to encounter such unfair fees and unsatisfactory practices from a supposedly reputable service provider. If you do have this company come out to do work and you feel like getting angry, check a competitors fees on the same job. This will be my first negative review ever left on homestars and hopefully my last negative.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Hi al from Ajax. Your concerns are noted...
We did apologize for being late...... we are humans with real life problems and situations like everyone else, and are on time over 98% of the time. We did decrease the service call of $139 down to $89 (HST is Extra) We maintain a 92% success rate of "on the spot" repairs ..... this is not always the case, and in your circumstance with that particular 2 pole GFCI breaker, we did not have it on the service van.

We are sorry for not immediately answering your call to the office. Both client care representatives must have been on the phone at the time, and we would never ignore our clients or block their calls.

To be clear to the Public.... A Master Electrician must ALSO be a Licensed Electrical Contractor, or work for a Licensed Electrical Contractor to legally perform electrical work in Ontario, Canada, ..... AND they must obtain a permit as required by code. ( see section 2 of the current Ontario Electrical Safety Code )

For your own safety, security and liability concerns... Please confirm with the Electrical safety Authority of Ontario that the installer of your replacement breaker obtained the required permit for this installation.

The replacement solution that we offer includes parts, labour, the required permit and warranty. The cost of operating a legitimate Electrical Service Company has risen dramatically over the past few years, and YES .... we operate a medium size company with a substantial overhead that has been maintained for 32 years.

We are always clear with how we operate, from the initial call, to the on-site assessment. Our excellent Client Care representatives are not Electricians and we always explain that an initial on site visit is required to confirm conditions, components and permit costs to legally complete the work.

10/10

I recently hired Wayne (for a second time) to install alarm contacts and tweak my alarm/camera system, and I couldn't be happier with the results. From start to finish, Wayne was incredibly thorough, efficient, and dedicated to ensuring the job was done correctly (exactly like the first time he worked here). His attention to detail was evident throughout the process, and he didn't rest until every aspect of the system was functioning perfectly. Wayne remained committed to finding a solutions and ensuring my peace of mind. I highly recommend Wayne for anyone in need of any services he provides. He's not only skilled at what he does but also someone I trust with my house.

Approximate cost of services:
$300.00
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Company Response

Glad to help out again. Thanks Al.

10/10

These guys know what they are doing and hold up to the business name as PotLight experts. Contacted them a week ago, they arrived when they said they would. Gave suggestions on where new lights should be. installed all our PotLights at what I thought was amazing fast. Cleaned up after the work was done (minimal mess made during installing anyway). Very personable and polite. Best of all the price was amazing. Don't hesitate to book a job with these guys they were great .

Approximate cost of services:
$0.00
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Company Response

Thank you for your kind words. Your experience throughout the potlight installation process is important to us. We take pride on making it as seamless, cost-effective and efficient as possible. We are so happy to hear you are pleased with the process and your new lighting. Hossein Afnani. Potlightexpert

10/10

Exceptional service from start to finish! New Look surpassed all expectations with their professionalism, craftsmanship, and attention to detail. From the initial consultation to the final installation, every step was seamless. The windows not only enhance the aesthetic appeal of our home but also significantly improve energy efficiency. We're thrilled with the results and highly recommend this company to anyone in need of top-quality window solutions.

Approximate cost of services:
$1.00
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Company Response

Hi Al,
Thanks for the review.I'm happy to hear that you are satisfied with our service and our team. Customer satisfaction and service is what we're all about.Enjoy your new windows.Thank you for choosing New Look Windows & Doors.

10/10

John was great. Arrived on time for both appointments. Showed us the two designs we were interested in. Gave us advice on colors. Very professional. Very fast turn around from order to install. Looks amazing!! Thanks again John will refer you to anyone.

Approximate cost of services:
$0.00
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Company Response

Hello Allan & Marissa
Thank you for the very nice review. John

10/10

Called based on reviews on homestars. I'm glad I did. They arrived on time finished the design very fast and had it back in my contractors hands. My contractor was so happy with them he is now using this company for other jobs. Do yourself a favor and call rigid frame first.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Allan for giving us the opportunity to assist you in your project. Most of all thank you for this great review and recommendation. We are very happy that your are satisfied with our services. It was a pleasure working for you.


First Review

10/10

Had a craftsman garage door opener to install. Took a chance and called nu-shade. Qadeer gave me a date and time he would be here and showed up on time. The opener was installed very cleanly and fast. He didn't miss a thing. Works great! I would recommend this company to anyone for a garage door install. Thanks again.

Approximate cost of services:
$100.00
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Company Response

Hello,
Thank you very much for the review. It was a pleasure working with you and I am glad you are happy. Thank you for your business.
Regards,
Qadeer

10/10

Had Wayne back for a second time to install security cameras around my house. Wayne once again showed how particular he is with his work. Excellent job... 8 cameras installed with all wires hidden. No mess/cutting to my interior drywall. Wayne cleaned up everything after he's done for the day. And came in on The quote originally given. Very professional job. Trust your project with Wayne he will get it done right the first time. Thanks again Wayne.

Approximate cost of services:
$0.00
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Company Response

Al - Thanks again for all the work and sharing your review, glad to help you out. We should compare notes on the Android media boxes later. I've been testing out some updated firmware and plan to try the new 4K model soon!

10/10

birds nesting in my stove vent. They just attended cleaned, disinfected and resealed it with screening to prevent birds from returning. priced very well compared to many other companies i contacted prior to choosing pest pro.

Approximate cost of services:
$0.00
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