Roma Fence

I would say be careful when choosing your fence here. They give you these tiny sketches to pick your fence from, which don’t at all accurately depict what they look like in real life. The fence we got was also heavily scratched on the inside. They tried to say it was done in transport but this was impossible. They weren’t willing to budge on their 20% restocking fee despite all of this, until we agreed to purchase another fence from them. Just be careful and see the exact fence in person before purchasing it.

Worst exeperince ever, 6mths to complete and the most incompetant salesman Ive ever seen. (Steve)
Multiple contract errors and extreme slow response time.
Not recommened to anyone. Have delt with contractors for 23yrs and 4 homes... this was the worst experience ever.

Myself and my family have used the services of Roma Fence for over 30 years and myself and my large family will NOT be using Roma Fence again.
They are very rude. Christina, who appears to run the company does not value nor respect our 30 years of business paying all the invoices on time & in full and does not return any phone calls to us. This year while trying to get Roma Fence to get work done they now after 30 years will only do work if you sign a detailed account and contract that allows Roma Fence to go a credit check as well as giving Roma Fence the legal right to make additional Charges to your order over and above the quote. What is the purpose of getting a quote ftom Roma Fence will charge over and above the quote? The Building Industry and Land Development (BILD) advise homeowners through the media and at the Home Show to get a quote in writing with all costs and fees so the homeowner/Consumer has full knowledge and trasperancy of the cost of the job. As well, the homes should have a start date and a completion date. Today, July 2017, it is impossible to do good business with Roma Fence since the quote is useless. The contract Roma Fence wants to sign gives Roma Fence the ability to charge whatever amount the want, sky id the limit. Also, Roma Fence Fails to give a start date and no completion date, and not even an estimate of time. This contract Roma Fence demands the homeowner to sign violates the recent Supreme Court Ruling that contracts must not only be done in good faith, all contracts must be done with honesty. This contract Roma Fence demands one to sign ought to be challenged by the legal system. It is most unfortunate that Roma Fence do NOT value nor respect all the 40 Yesrs of business and will only do business if you agree that they can do a Credit Check and you authorize them to charge extra over an above the quote. My quote was for about $2,800. Roma Fence has selected to ruin a 30 years of business for their unscrupulous way of doing business. When I phoned to speak with Christina, one of the owners of Roma
Fence, she was unavailable to take my phone call and failed to return any of my phone calls. The person who answered the phone at Roma Fence, Dorothy of advised me that Christina can not come to the phone I advised I will write to Home Stars, and Dorothy, HUNG UP the phone in my ear today. This is how a reputable company treats a customer? Especially a Customer of over 30 years. This is Roma Fence's way of Quality Customer Care and Customer Service. OUR ADVICE, DO NOT DO BUSINESS WITH ROMA FENCE. Thank you.

I hired Roma fence to put in a chain link fence to for the dogs. After a little over a year, the post rose out of the ground. When I purhchased the fence, the sales rep promised a warranty of 10 years on a chain link fence. However Roma did not even honour the warrentty within 2 years of doing the work. I called them several times and they would not return my call. They do lousy work, and do not honour warranties.

This review is for the Stouffville location. The customer service I received from Geri was awesome. I would give her my calculations and choice of fences and would get an estimate emailed to me on the same day (we were pressed for time). I picked up the fence panels myself and all the employees were courteous and helpful. The pricing is also quite competitive (the same type of fence would have cost me at least $500+ more from lowes or home depot.

The only reason I took off one star was that there were no instructions given with the fences so we had to look up a few videos to figure out what we were doing. All in all, a great experience. We've only had the fence up for one week so I can't comment on durability over time just yet.

I hired Roma Fence to put in a 35 foot stretch of fence along with a 12 foot gate (2 6 foot sections), to keep my dogs in the yard at my new house.

I now have a fence with big gaps underneath that the dogs can escape out of as well as no gate due to the fact that the original gate they installed was 1.5 feet shorter than what was on the work order and was sagging and missing crucial hardware to keep it sturdy.

They have cancelled on me repeatedly when it comes to fixing the gate issue, the fence issue is not getting fixed apparently, that's common to all fences according to them, to have large gaps underneath.

The contractors they hired were shoddy at best, they were sub contractors that ran down Roma while they were working and solicited for their own business (decks and fencing) while on Roma's time.

Head office has fluffed me off and bounced me back to the Hamilton office who seems to have not a care in the world that I am left with a non fenced yard and bricks shoved under the part that is fenced.

The worst part is that this wasn't a cheap job, I paid top dollar for this because I didn't want to deal with shoddy/shady characters and it turns out that I still had to since that's who Roma employs to do their jobs.

I have purchased fence through this company previously, and have been reasonably happy with the quality of the fence, although the coating does flake off some pieces in long swaths.

Massively disappointed, however, at the level of customer service I have recently experienced with this company. Last summer we ordered a gate at the Hamilton location. I went to the location in person to review the choices, and dealt with a pleasant and helpful woman on site who was knowledgeable. She advised me that the company was about three weeks behind in the production of the gates. That was fine. Three and a half months later, and numerous calls from me (nothing proactive from Roma) the gate was ready. It was late fall, we were away for a period of months. I called them when we returned and advised that we had since sold the vehicle that would have handled the gate, and enquired as to whether they had a local distributor, and if I could arrange for the gate to be sent to a location near me. No, it turns out, they don't have anyone local, but the manager-type I spoke with advised that they would split their delivery cost with me, as they had been so very late in having the gate available. That seemed like a fair compromise to me, and I cheerfully agreed. That was two months ago. I have had emails from the company telling me that no one was coming in this direction. I had an email indicating that a driver would be nearby, and would come on a particular Saturday. Friday, they emailed that the driver was not coming this way after all. Several weeks later, having heard nothing, again, I emailed and suggested that we rent a truck and go and pick up the gate. No reply. I checked out how much it would cost - $120 - and telephoned to see if that would be agreeable, based on the fellow's initial proposal that they split a delivery fee with me. Keep in mind, this is a $60 cost to the company. The manager on the phone, who advised that he was the same person who had agreed to split the shipping cost with me, told me that my rate was ridiculous, and that I needed to go to Home Depot and rent a truck. I pointed out that it is another hour out of the way for me, and I would have to pay for mileage, which would increase the cost, and for a three and a half hour round trip, plus mileage, which would take the price to more than the $120 I had already indicated. Half of that is $60.

The manager type was condescending and unhelpful, and in my frustration I likely became other than sweetness and light. But really, I've been trying to get a gate from these people for a year now. I believe the fault to rest on both sides - they were months later in production than they had originally advised, and my circumstances changed regarding collection. They proposed a reasonable compromise, then failed to follow through on it for months, and ignored my communications about this. I contacted them with a solution of my own that I think was reasonable, and they were completely closed to it.

They have indicated they will refund my purchase price...or, more accurately, that it is not worth them having my business and it would cost them less to just refund my money. I am really disappointed in how this has worked out. I own a small business. The customer isn't always right, but customer service like this would certainly sink my business. And I'm frustrated and unhappy enough with my experience that I will be repeating it to all of my friends and colleagues who ask me about our experience when they are making their own choices.

The sales guy was quick, knowledgeable and concise. The quote was delivered promptly. The fence was put up within a few days. It's a fence, decently straight, everything was done as requested. Thanks Roma!

Had two fences and gates installed and shared the costs with two neighbours. I had it in the contract that they should hand dig around one gate post and be careful with my irrigation lines (wire and pipe). In the end, the contractor severed the wire, damaged the pipe, and cut a cable. I understand accidents do happen, but they never told me about it and everything was left exposed in a big hole where the old gate post used to be. I called the company and left messages, but they never returned my call. When I called again, the manager was never available after they asked for my name. In addition, the contractor nearly damaged my decorative cedar panel in front of the new fence - thank goodness I was home, and stopped it in time.

For the price that we paid, I cannot recommend this company to anyone.

I contracted Roma Fencing as they have been in the business for many years and I felt that if there were any issues they would be corrected.

I've been communicating for over a year with the sales person to get all imperfections corrected and have had NO results corrected as of April 27th, 2013. On April 27th, 2013 I sent an email to the president of the company along with pictures of the issues and I still have not heard back from him regarding all of my complaints.

This company just wants to charge you for a service that I could have received for half their price with the same shoddy results.

Do not use this company for wood fencing & gates. The staff that they sent out to install the wood fencing did not take off the labels on the bottom of the wood. When they poured the cement for the posts they poured above the ground level and I had to cut my patio pavers to accommodate their horrible install. The gate has become warped numerous times & the latch has broken twice. They replaced the latch with the same type of hollow latch when I clearly instructed a solid latch.
Due to the latch issues I could not close my gate in the winter as it was warped & or the latch was cracked in half.

I also purchased from this company a new product which was decorative fencing. The crew had to level my fence line and did not remove the huge mound of dirt. I had many issues with the color of the product and felt that if they realized that this color was going to be an issue that they should not have offered it. This color is now off their list as the color varies from panel to panel.

The look of the decorative fencing is absolutely beautiful but I would only recommend that they sell this fence color in a light grey or a color close as possible to the cement tint. I'm also have an issue with the install of the gate that they installed for my cement fence. I cannot open the keyed gate at all and have tried numerous times to get this company out to correct this issue with NO RESPONSE!

I'm so sick of their lack of customer service that I will be contacting the Better Business Bureau to lay a complaint as well as sending a registered letter to the owner of the company since he refuses to answer my email. I also have not heard one word back from the sales person.

I did receive a response back from the company, I contacted them & never heard back from them.

Recently in 2015 I saw a review on Homestars that this company guaranteed their decorative fencing for 10 years. As the stain on the concrete fencing was slowly being removed due to weather conditions I contacted the Sales Person in the ad. This is the same person who I contacted 2 years ago. After a few emails back & forth asking for information on the sales order & the name of the sales person who sold the contract they refuse to return any further emails & honor any guarantee.

DO NOT USE THIS COMPANY AS THEY ONLY WANT YOUR MONEY & DO NOT HONOUR THEIR WORK!