Reviews

10/10

In the summer of 2017 Zen completed a turfing job in about 2/3 of my backyard very much to my satisfaction. (see my review of that job). The other third was given new sod. It didn't long to realize with two large dogs the sod was not going to stay nice so we contracted Zen to turf the rest of the yard for the spring of 2018. It turned out they could not source enough matching turf to the existing job and we had to choose either a shorter or longer blade to complete the new section. We chose the longer blade. When the job was done the matching of the two different lengths did not look good plus the installers had difficulty with matching seams properly. Neither Zen nor I was happy with the finished results. They promised they would make it right and they did. They pulled up all the turf in the entire back yard and re-turfed it all in the longer blade product. Needless to say this was a costly fix but Zen only charged the amount they had originally quoted. The finished result is absolutely beautiful and we are very happy with it and the excellent customer service we received.

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Company Response

Hi Lise,
We are beyond happy that we were able to complete and remedy this for you. Turf is one of the lowest maintenance landscaping options for groundcover, and also one of the most expensive. Being so, we believe it must be to the highest quality and installation standards and leave the customer feeling all warm and fuzzy. It also helps that we work with an amazing subcontractor (Tuffturf Canada) that stand behind their material and install, who worked diligently with us to leave you with those warm and fuzzy feelings. Hope you fill up all that saved maintenance time with family, friends, and all things wonderful! Call us anytime for your next project.
Sincerely,
Zen Team

10/10

Once again Josh and his crew made me very happy with the turf and sod job they did in my back yard. With two large dogs running vigorously my yard was not in very good shape. I asked Josh for suggestions and he recommended artificial turf. His courteous crew were a delight to have around. Always friendly and willing to listen and help with everything. I live on a corner lot and have a lot of people walking by. There have been so many comments on how nice it looks. The crew put in extra tacking after seeing how active the dogs were. Loved working with Zen Construction and will definitely be using them again in the future.

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Company Response

Wow Lise, thank you very much for taking the time to post such a delightful review. We are absolutely thrilled that working with Zen has been a great experience! It was a pleasure working with a fantastic client such as yourself. Look forward to hearing from you for your next project!

Many thanks,
Zen Team

10/10

Steve completed my duct cleaning in an efficient and friendly manner. He also advised me of the condition of my furnace and made suggestions as well as provided information for future care. I am totally satisfied with his service.

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Company Response

Hi Lise. Thank you for writing this review. It makes me happy that you are pleased with my work. - Stephen

10/10

If you are looking for fabulous customer service Shaun is your man. Not only did he respond to my inquiry the same day he came out to introduce himself that night. He was courteous, professional, knowledgeable, helpful and very credible. He quickly identified the serious condition my roof was in and offered immediate service. He showed me the damaged wood to prove his evaluation was accurate. After contacting him on a Friday my roof was completed the following Monday. He made every effort to keep costs down and still do a first rate job. Shaun did excellent work with 100% satisfaction and the best customer service you could ask for.

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