I would like to applaud the owner of Reliable Home comfort, Dave Chaddock, on what, simply put, was a great job!
To begin with he did not launch into any high pressure sales pitch, he explained all the advantages and disadvantages of mid and high efficiency furnaces and allowed us to make our choice. He explained everything about rebates and furnace choices, and gave us a very good price on a Goodman furnace and A/C and the best advice on the hot water tank.
To accommodate my schedule they came on Saturday and got to work immediately. Dave took me to Home Depot to buy my hot water tank (note: no $$ uplift on one supplied by him) - the GE ones are made by Bradford and White and are known for their reliability. Direct Energy will charge you $75 to remove your old tank, so Dave does it for nothing AND returns it to them so there is no charge to you - I think we have all had enough of this government-sanctioned robbery!
Dave, Andrew and Livio were very efficient and had everything done exactly as promised by 9PM. They actually came back the next day to remedy the position of the A/C unit outside. He also did some duct work to replace what was there already because he thought it was "messy".
Dave has a great team they finished the job better than I expected. When they left they took all of the old equipment, and left the basement spotless. Dave walked me through the work they had done, explained all the paperwork, completed the OPA forms, and then I gave him the cheque. Reliable never expect you to pay a penny until the work is completed to your satisfaction. Of course it still hurts – but with all the rebates it is possible to come away with a new furnace and a/c for well under $4k which is a good deal when you consider it is constantly used and has a warranty for 10 years parts and labour and Dave even promises to come back and service it free once a year.
I would absolutely recommend Dave and Reliable Home Comfort for all your HVAC requirements. I now have another name to add to my list of contractors that I can absolutely trust....and get hold of when I need! Dave ALWAY, ALWAYS answers his phone when you call.... that is a level of customer service that I had forgotten existed!