I've had the pleasure to interact with Ash/newlyborn from Fair Deal Heating & Air Conditioning in regards to getting a new furnace.
I've actually spoken to Ash several times before getting my furnace; once was when I needed a bit of assistance installing a Nest Thermostat in place of a proprietary carrier thermostat already installed when I first moved in. He also had come to troubleshoot some issues with my in-law's AC unit in the middle of a heatwave. And now, recently, he came to assist with my furnace.
I had woken up one morning and it was frigid. I went down to my furnace and with some troubleshooting, it had to do something with the unit not being able to turned on due to some issue with the burner of some sort. I had called Ash and he immediately called me back when he had a chance. He immediately knew the issue and had sent me a Carrier service bulletin. Fortunately, my unit was on that service bulletin, but unfortunately, it was not within the serial numbers that had the warranty service extended for the issue. He had provided me some options, and decided to replace the furnace as it was over 16 years old at this point.
I wasn't expecting him to come any time soon as it was extremely sudden and he had just come back from vacation, but he was able to get someone to come and install the furnace the very next day. That's incredible as I have a very pregnant wife as well as a toddler, so that saved us a ton of headaches.
His team came in installed the furnace within around 4 hours. I didn't know better, I wouldn't have known someone had come into the house and installed a furnace; it was that clean! They removed all the old equipment, installed the new one, inspected a lot of piping an hosing and installed some replacements for me without me even asking. They were courteous, meticulous and extremely professional. Within ours, my wife and toddler were able to come back to a warm house and many, many headaches were prevented.
Great service from Ash and his team at Fair Deal Heating & Air Conditioning. They definitely made me a customer for life and I will not hesitate to recommend them to everyone I know that requires any type of HVAC work. Thank you so much for your assistance and help!