Reviews

3/10

I made an appointment for them to come out to install a kitchen faucet and fix a toilet. Once here they quoted a ridiculous $1000 to swap out our existing faucet with a new one! Did only toilet repair for still outrageous $450; to works better than before but it’s now very loud. If you consider them make sure to get the price before visit. On the plus side they were very polite — on phone and in person — and came on time.

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Company Response

thank you for your review and your business. it would be our pleasure to take care of any noise or warranty issues with the work that we performed for you. As far as pricing we are very competitive in our market which we do check on a regular basis. please give us a call so we may take care of the noise issue for you. Where we shine is we only do the work that you need or want to do if it makes professional sense to us. When you choose us you will always get the best care possible. I look forward to serving you.
Michael Yuffa
WaterWorksCanada.com
416.489.0000

4/10

We were initially impressed with Brampton as they have a beautiful showroom with great product. Our disappointment started when they shipped the wrong wood to our house. They eventually fixed this issue but gave us a tough time returning the surplus boxes. Nice wood at a fair price but be ready for challenges with customer service.

Approximate cost of services:
$10,000.00
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Company Response

We are happy to hear that you were impressed with our showroom, product and prices. We apologize again for the mistake in shipping, and as you know we quickly remedied the error. While certainly not an excuse, mistakes happen to the best of us, and can almost be expected when we process around thirty thousand orders a year. However, the true measure of service is how a company deals with problems that arise. Please come back and see our sales manager so we can address your issues with customer service. We always try and make things right for all of our customer's concerns.

10/10

Our fridge broke on the Sunday of a long weekend. We called Alf and left a message. We receive a call on Tuesday morning and he was at our house by 9:00 and quickly diagnosed the problem. He had the part in his truck and was able to fix it for a very fair price. We will call anytime we have a problem!

Approximate cost of services:
$200.00
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10/10

All City was great to deal with. They showed up on time to estimate and had a great catalogue of products from which to choose. They installation was done in a professional manner and they cleaned up everything.

Approximate cost of services:
$5,000.00
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10/10

We purchased 20 year old house in the suburbs and hired DSM to perform the home inspection. Vito was extremely knowledgable and immediately found some issues with the house. He was very patient as we asked lots of questions. The final report was comprehensive and objective; it allowed us to negotiate a price reduction from the vendor. Thank you DSM.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Hi Michael, thanks for taking the time to send in a review. I hope that any repairs and home upgrades went well.