Reviews

10/10

We discovered 30' of clay pipes in our basement full of roots after a sewage flood and realized we quickly needed to replace our sanitary line. I got a quote from an emergency plumber and after being quite shocked by the number I put a request on homestars and Andrew from Pryde responded. Andrew was quick to schedule a site visit and review the scope of work. His number was significantly lower than the other companies I contacted. Pryde completed the work in 2 days and was extremely efficient and clean. Andrew was flexible, kind and easy to communicate with. I would definitely work with them again.

Approximate cost of services:
$3,800.00
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Company Response

Good afternoon Hannah!
It was a pleasure to help you with your problem.
As long as a customer happy and left one more headache out of his head we are happy too!
Have a wonderful day !

10/10

Superglass replaced a cracked IGU in our home. I was quoted after a site visit. Cirlene (admin/accounting) was great to deal with over the phone. We waited a month or so for the product to come in but installation only took a few hours. The technician was very clean and kind. Would definitely recommend.

Approximate cost of services:
$600.00
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8/10

I had Amir fix some HVAC supply issues in our home this summer. He was quick to meet me on site an diagnose the situation. We discovered we weren't getting enough cold air to the second floor. Amir installed a return closed up some supply vents to ensure proper pressurization between rooms. He also installed a fan within the duct system to push air to the furthest room from the furnace. The work was done within a few days over the course of a few afternoons. I think the work was a little on the expensive side but we were still very pleased with our service.

Approximate cost of services:
$2,000.00
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4/10

We had Mark and his team replace our AC, furnace and hot water heater this summer. Mark provided a detailed quote with itemized prices and answered all my questions quickly over the phone. His prices are reasonable. He had great suggestions on brands and types of equipment. Our equipment looks great and runs smooth. The installation took a little longer than expected. After a few months of installation we discovered a fowl sewage smell in our house. Our plumber later revealed that House Depot had incorrectly plumbed the furnace and water heater and did not set a pee trap on the sanitary lines. I am disappointed in the lack of attention to detail and the mental stress in determining the cause of the smell.

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Hannah,

1. When we REPLACE a furnace, or other units with condensate drain lines, we connect the condensate drain pipes to the existing drains. This is the job of your PLUMBER to make sure he/she installed a P trap for the drain.

2. Although House Depot was let inside your house while there was construction, our company was the first who finished our project.

3. The job took longer due to the fact you did not like the stand to install the heat pump on top, and the stand from Mitsubishi was not available in whole GTA, we had to wait for one month to be available in Ontario due to COVID.

4. After almost a year, your house was not habitable, and nobody was living in your house when you had called me twice for mishandling the units, which out of good heart had not charged you. The calls were:

a) The gas to the units were half closed
b) The drain of furnace had come off, which I had showed both cases to you, they were intentional from somebody inside the house.

10/10

We had Tip tough replace two downspouts that were dumping water onto a concrete pad that was turning into a skating rink in the winter. They were quick to quote me over email with photos provided. They were able to schedule me in during a busy fall in two weeks time. The work was done quickly in one afternoon. The administration over the phone was very kind and helpful. Would definitely recommend.

Approximate cost of services:
$750.00
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Company Response

Good afternoon Hannah! Thank you so much for your positive feedback. I am so glad we were able to fit you in the schedule and resolve the issue for you. I hope you have a happy and healthy holiday season.

10/10

We had Goldwood replace our stairs this past July. The stairs were reasonably priced and installed quickly. I appreciated Lin's attention to detail and ability to construct key junctures of materials as per my request. There was even a miscommunication on the stair finish, but Goldwood rectified it quickly. Goldwood also gave us extra stain at no cost for future repairs. Our stairs look beautiful and I would definitely work with Goldwood again.

Approximate cost of services:
$10,000.00
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