Derek MacArthur from Mississauga

Charton was great to deal with. He explained everything thoroughly and took the time to accommodate me for a quick meeting and system installation date - this was important to me because I was without AC in the hottest weather. I would say Charton went above and beyond the call of duty in arranging all this, and providing what I felt was the best product at the best price point and the best service. I also felt the Technician (Keith I believe ?) was very skilled and efficient - no "surprise" issues with the install and no time overruns. The system works very well. I had no issues at all really, and great service. As a matter of personal preference - I run the blower motor fan continuously in the hot weather to draw the cold air upstairs and reduce humidity, the super slow fan speed the system exhibits now on continuous fan mode is not doing the trick, but apparently Carrier offers a humidity control thermostat that can (maybe ?) control the blower motor speed in continuous fan mode operation - this might give me exactly what I want. A point of interest for other customers who may like to run the fan constantly as I do.

I had the basement stairs carpeted, the job was very good. I also had requested a repair to one stair and we had a little mis-understanding in that the quote was just for the riser but actually the carpet on the riser and tread was damaged, so I went with just the repair to the riser (just the damaged area not the whole riser since the tread and riser were a single piece of carpet, a little misfire since - you could only have replaced both the tread and the riser in this instance), but the small repair looks fine- part of the reason I did not opt to pay the extra to repair the tread was that it seemed to me the installer was rushed to get to the next job, other than that the work was quite well done.