I had the basement stairs carpeted, the job was very good. I also had requested a repair to one stair and we had a little mis-understanding in that the quote was just for the riser but actually the carpet on the riser and tread was damaged, so I went with just the repair to the riser (just the damaged area not the whole riser since the tread and riser were a single piece of carpet, a little misfire since - you could only have replaced both the tread and the riser in this instance), but the small repair looks fine- part of the reason I did not opt to pay the extra to repair the tread was that it seemed to me the installer was rushed to get to the next job, other than that the work was quite well done.
- Approximate cost of services:
- $250.00
- Company Response
Hi Derek,
Thank you for your business and time for sparing your experience with us. Your business is much appreciated. I wish you had contacted me so I could have clarified this for you. The labour charge was only for the 10 steps (which was actual 11 steps) and the repair was a complimentary service. Your e-mail says "Also included is the picture of the bottom step of the upstairs staircase which needs to be replaced due to cat damage." and your submitted picture shows only a small damaged area on the facing (does not show the entire step). Replacing the entire step and the spindles on the side of your step requires special upholstery which means more labour hours. I hope this explains. Please feel free to contact us at anytime if you have any questions or concerns. Best Regards,