During my latest AC maintenance (5 years) the technician noticed the motor was sounding like it was degrading (loud). The technician ordered a new motor and when it came, ran into another manufacturer defect where the fan had rusted to the motor. The tech had to order a new fan to complete the job, and used a co-worker to properly and carefully install it (I have a high mounted, heat pump system). In all it cost them 4 visits with 2 guys over 2 business days, but they insisted on getting it right, as a long term fix and never once suggested a shortcut - and all under warranty. I felt taken care of, instead of pressured to move to the next job, unlike my previous furnace company. Thank you so much Garrison and Jake from Francis Home Environment in Ottawa. I'm a 5 year customer and have recommended them to friends.