Susan in North york

My sister and I have moved over five times in the last 20 years and have always had problems with whoever we hired. On the recommendation of a friend I went to HomeStars and checked out a number of companies, read the reviews and contacted them for a quote. In the end we went with Rent-a-Son and have never been happier. Three men showed up for my move on time and took complete control, carefully wrapping all furniture that required it, and moving everything into the truck in record time, always smiling and cheerful. Unloading at the other end went just as smoothly. I couldn't believe how stress-free the day was. My sister was so impressed that she called and asked if the same crew could do her move two days later. I'm not planning on moving anytime soon, but will definitely call Rent-a-Son without hesitation.

I needed all floors, surfaces and inside cupboards sanitized prior to moving into a 1-bedroom apartment. I had to redo everything because cupboard shelves were still sticky and coated with dirt and floors were streaked with dirt and black hairs. Every day I find something else that hasn't been cleaned. I had specifically asked to have the vertical blinds washed and now see that they were not. DO NOT USE THESE PEOPLE IF YOU WANT ANYTHING CLEANED. I have just read the company's response and it is full of untruths. The only debris they picked up was a few sheets of kraft paper that were taped around the bathroom to protect surfaces when the tub was being refinished. The paper fit into one small plastic grocery bag. Otherwise, the apartment was totally empty. I never asked them to hang drapes because there were vertical blinds in both bedroom and living/dining room. As well, they have never called me since they left the apartment, so I could never have hung up on them. The bottom line is they did not do what they were paid to do.