Vip Cleaning Services

House & Apartment Cleaning
1508 Pennel Dr Oshawa ON L1K 0J8
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Susan in North york
Susan in North york
2 reviews North York, ON
0/10

Move-In cleaning

I needed all floors, surfaces and inside cupboards sanitized prior to moving into a 1-bedroom apartment. I had to redo everything because cupboard shelves were still sticky and coated with dirt and floors were streaked with dirt and black hairs. Every day I find something else that hasn't been cleaned. I had specifically asked to have the vertical blinds washed and now see that they were not. DO NOT USE THESE PEOPLE IF YOU WANT ANYTHING CLEANED. I have just read the company's response and it is full of untruths. The only debris they picked up was a few sheets of kraft paper that were taped around the bathroom to protect surfaces when the tub was being refinished. The paper fit into one small plastic grocery bag. Otherwise, the apartment was totally empty. I never asked them to hang drapes because there were vertical blinds in both bedroom and living/dining room. As well, they have never called me since they left the apartment, so I could never have hung up on them. The bottom line is they did not do what they were paid to do.

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Company Response

We were very upset to read this review. This client had a lot of extra
requests for us on top of the cleaning and we were very accommodating. We removed a lot of debris and drop cloths left by the
landlord, also did some small jobs such as hanging drapes. We did go over time due to these requests and unfortunately when this client asked us to install lining in the cupboards for her we had simply run out of time and had to go to our next job. We did offer to come back another day, but at our last communication this client was very upset and hung up on us. Before this issue with the lining this client was very pleased with our work and we are sorry it seems to have tainted her experience with our company. We wish her all the best and hope she understands our position."