This was one of the best experience I have had with any company. The movers were professional, friendly and courteous. The guys, Steve, Keron and Manny were awesome. They took the time to explain the process to me and they work quickly and effectively to make the move so stress free. These guys are an asset to your company, and I would highly recommend to everyone I know. Thanks again for a fantastic experience.”
James: Store Manager Re: Order # B31821 To Whom It May Concern: On March 11, 2008 went to your store in Brampton (Queen St.) I purchased a dining room set (order # B21821), which was delivered on Saturday March 15, 2008. I am writing this letter to voice my total dissatisfaction with your product and service! My experience at your store was very pleasant the sales person dealt with me in a total professional manner…but neglected to inform me that the setup of the furniture would be a separate charge. What he asked me to do was initial the delivery slip and no time was I informed that I was declining the setup. I was then informed that my delivery would take place in the afternoon. The truck did not show up until 6:00pm. The deliverymen then informed me that I had initialized the delivery slip stating that I had waived the setup. As a single female living alone I would never have agreed to such terms, had I been correctly informed that the setup would incur an additional charge I would have gladly paid for it! To make matters worst when I started to assemble the table with the help of my father (who is the one that recommended that I purchase the table from your store), we found that one of the bags of screws/washer/bolts had been ripped and half of it’s contents missing. In fact I even found some washers later in the elevator in my condo! I then noticed that the tabletop was flawed it had eight raised spots visible where the screws that had bolted the table insert. On Monday March 17, 2008, I went to your store to advised the management of the situation, at that time I was told that I would have to contact the service center directly to file a complaint on my issue! I was very upset and informed the assistant manager to cancel my order and remove the table from my condo, she informed me that I would still have to contact the service department. This is an asinine policy! Here it is I have purchased goods that I have not used and it is my responsibility to book an appointment with your service department! And further I would have to wait upwards of 3-4 days before being contacted when someone can be scheduled to come and look at the table and then make a decision what is to be done! This is unacceptable! I have purchase from other major furniture outlet and have never gotten such poor service! At this point I want to have my money refunded and that table/chairs remove from my condo ASAP! I will purchase no more goods from your store or will I ever recommend anyone to purchase anything from your company. I am sorry for the people at the Brampton store because everyone there has treated me in a kind and professional manner…it is not their fault the head office has an idiotic policy. Almost two weeks later I am still stuck with a defective table and chair and no resolution…. Very Frustrated Customer, Annette Melhado
