Reviews

10/10

Alex and Nik are just wonderful - I highly recommend them. Obviously expert and highly knowledgeable, polite, accommodating, very reasonable in price, good-humoured - just a pleasure to deal with. They left me with advice for the next time my cat eats a leaf and discovers it wasn't a great idea, as well as clean carpet on the stairs. 10 out of 10!

Approximate cost of services:
$110.00
Was this review helpful?
Company Response

Hi again Cathy, it was great pleasure for us. We really appreciate you and your kind words. Happy to help. Cheers!

4/10

Carol was a delight to deal with - very helpful, good-humoured, hard-working. But I had a rather different experience than did others dealing with Matthew. I didn't doubt his expertise re my cooktop problem- I was confident in his advice - but he charged a second appliance fee just to show me how to use the digital display on my fridge (it took a minute or two) and insisted, according to Carol, that I pay for a second service call to measure before a new stove-top could be ordered. With a 3rd call to install. I had no trouble finding a company that could assist without that additional call.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Dear Cathy,
Thank you for your comments. Our service fee schedules and policies are quite standard across the industry and we hope our response will assist in better understanding them and addresses any concerns.
We strive to provide transparent pricing and excellent service. A service call is charged for every scheduled appointment and includes the technician's travel to your location and 10-15 minutes of diagnostic time to assess the issue and provide you with a recommended course of action. Any additional diagnostic time is charged at an hourly rate. Matthew spent 45 minutes diagnosing the issue. Additional time he did not charge for.
This diagnostic fee is charged on a per appliance basis. Because he was already on site the technician offered a discounted rate to look at the second appliance. Although re-setting the digital display may have seemed to have been a quick fix there was an underlying issue that was causing the display to lock which took more than ‘a minute or two’ to repair.

Finally, let us address the fee charged when a technician is called back to take measurements for new appliances. As is our policy, this fee is credited towards the purchase of the new appliance. We apologize if this was not fully understood at the time.
We hope this provides you with a better understanding of our service call fees.

10/10

Very pleased with Cozy Comfort, from the first contact to the completion of the work. Sean at the office was helpful, welcoming, right on the ball, scheduled the service call within the week. Mory, the technician was great - super-competent and diligent, gracious, and took all the Covid precautions. Highly recommend.

Approximate cost of services:
$320.00
Was this review helpful?
Company Response

Thank you Cathy for your great review and high rating. It is customers like you that make us strive to do even better. We are honored to have you as a customer of course I come 4 plus and it is our pleasure to welcome you to the cozy comfort VIP club. Have yourself a cozy comfortable day.
Yours truly,
Brian Kar
President

10/10

Sam is an expert in his field, and truly a pleasure to deal with. Gave solid, well-informed advice, patient with explanations, attentive to detail, very accommodating, available if any problem should arise, ensured that the work was done - in general, went beyond the call of duty. I highly recommend him and his firm.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

hi Cathy,. thanks for taking the time to write this review. thank you choosing us for your hvac needs. we look forward to working with you again in the future

10/10

Mark was a pleasure to deal with - accommodating and organized, good-natured and efficient. Gave me a heads-up when he was on his way; came right on time - job well done. Thank you!

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you Cathy for taking the time out to share your experience with us. We work hard to meet expectation like yours, we are glad to know that you were happy with the service you received. We look forward to working with you again in the future!

10/10

I couldn't be more pleased with the work that Aaron at CityEdge has done, renovating my house.  It was a complicated renovation that included the creation of a extension for a main floor powder room; the replacement of a circular staircase with a non-circular one; the reconfiguration of the second floor and re-design of several rooms; closet design and installation; installation of new doors and the re-location of windows; new flooring; extensive re-wiring, plumbing and painting; the application of new siding; and deck design and installation. Aaron listens patiently and attentively to a client's ideas, and has the expertise to convert those ideas into workable plans, where that can be done.  He is an expert, creative, problem-solver.  If he advises that something can't be done, it's not out of arrogance - which he lacks - but from experience. He is highly conscientious and diligent.  His work met the exacting standards of my decorator. In fact, it is my impression that Aaron works to those standards because it would make him unhappy not to.  He takes responsibilty and finishes the task, when others drop off.   And he brings with him a trusted, highly competent and accommodating crew, as required by the size of the job.

Approximate cost of services:
$90,000.00
Was this review helpful?