Reviews

10/10

We bought our first home in March and had issues with the basement from the very first day; plumbing issues and then we discovered mold. It was a nightmare. We have a baby coming and absolutely needed the space. HIP was our favourite from the beginning (they’re pictures are amazing) and they were also the cheapest. Philip was very nice, we went back and forth about what we could afford. He was very understanding. Elia, the project manager, was always available for questions and also very nice. The guys Chris and Carlos did an amazing job with the basement, they were great at capturing our expectations for the renovations and turning it into a reality, they left everything clean and were just great to have during the renovations. We’re in love with the results, we can finally enjoy the space downstairs peacefully. They’re still more projects to do around the house, HIP will probably become our go to contractors!

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Jessica,

Thank you for this delicious review and your description of all the wonderful people you met from our company. Good luck with the baby and stay safe please! Looking forward to our next project together.

Dan

10/10

We finally bought our first home in March. We knew from the inspection that there was a leak in the basement and some issues with the sink. We had a flood in the basement when we did the laundry. Naturally, we called a plumber. I talked to Jason about the inspection report and used a camera to check the pipes. Turns out they were all broken, Jason was very helpful though. He highly recommended a sump pump which we refused because replacing all the pipes was very expensive. We should have listened to him since we had to call him back. We had mold in the basement and as they were vacuuming the water out more water was coming in from the ground. Apparently there is a high level water in the neighborhood and all the neighbors have a sump pump! This time we followed all his recommendations. We got a sump pump and a back up battery, as per Jason suggestion. we did not want more headaches with the basement. Now it is super dry and we are really happy!

Was this review helpful?
Company Response

Thanks for the Review Jessica!

Glad to hear that your basement is now dry! We appreciate the opportunity to service your needs and are here for you anytime!

- Drain King Plumbers

10/10

My husband found a mushroom in the washroom and I was disgusted! We called and Kate was very kind, we were able to book an appointment for when it was the most convenient for us. We loved the team that came to do the work. They explained everything from top to bottom and answered all of our questions. They were also very mindful of our child and desinfected everything for our safety. I am very grateful for all the work they did and feel at peace knowing there no more mold or mushroom in my house.

Was this review helpful?
Company Response

Awe, that is truly wonderful! We are so glad to help. Thanks very much for writing us a review and thank you for choosing The Mold Guy for your bathroom mold removal services! Kay