Reviews

8/10

My Empire DVC-35-1SPP garage furnace had a thermocouple & piezo lighter failure after 9 years reliable service. As I’d originally purchased the furnace from Protech, I contacted them to arrange service => Darlene (office) & Jesse (gasfitter tech) were both great to work with and got the furnace restored on the first visit. I’d like to see improved parts availability for this brand as it took ~ 5 weeks for the thermocouple to arrive from the U.S. => good thing that it was May and not January.

Approximate cost of services:
$220.00
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Company Response

Good day Ian,
I am sorry about the wait time for the parts. We do try to stock some parts but we cannot stock them all. We wish we could. When we order in a part for a client we order an extra one to stock a good portion of the time.

Manufacturers and suppliers are experiencing challenges with freight companies securing available trucks for pickups. They have informed us that sometimes when an order is picked and ready for transport, it may take 6-8 business days before a carrier shows up. Then when the shipment is slated for Canada there is transit time on top of this. That is adding 2-3 weeks.

Lock downs and stay at home orders slow down the process on all other aspects.

Please feel free to contact me if you have any questions.

Thank you

Darlene

10/10

We had Concrete Innovations install a water collection system in our garage floor (to stop vehicle snow melt from building-up against the big garage door and then running down the driveway to create an icy hazard) and a length of poured sidewalk adjacent to one side of our garage driveway. Outdoor & exposed concrete work like this is very much subject to the weather conditions and, in spite of a cool wet summer, the Concrete Innovations team did a great job doing our project in stages as the weather allowed without sacrificing any measure of product or service quality => we're very satisfied with the end results. (... and thanks! for the recommendation to apply the Unicon "Uniseal" sealer product on the existing garage floor => working really well!)

Approximate cost of services:
$8,500.00
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Company Response

Thank you so much for your review Ian. We very much appreciate the time you took to do this. Also, thank you for being so understanding about the weather causing delays and holding us up. We are so glad you are pleased with the final product. I'm sure that trench drain is making life a bit easier for you this winter. Take care and thank you for entrusting CI with your project.