Reviews

10/10

Very easy and intuitive website for online shopping.. help is just one call away and the service is great! I saved a bunch of money compared to the other quotes I had.. windows look great and quality is terrific.. happy that I picked them for my windows replacement project

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Company Response

Hi Vipin,
Thank you for the great review, we appreciate your business and had a pleasure dealing with you!

Regards,
David Bekman

10/10

This company and it's owner, Mark are super awesome! I bought a 90 year old house midtown Toronto last year and decided to underpin the 6 ft. high basement to gain more livable space. Got my drawings and permits and started to look for a contractor. Got a few quotes but only Mark invested the time in understanding the full scope and provided details around the separate entrance and new windows that I wanted. Mikael(the team lead working on my site) and his team are extremely friendly and respectful. They kept the site as clean as possible. All my neighbors were impressed with the cleanliness and care the team exercised throughout the project. They kept on working during the COVID-19 shutdown (in compliance with govt directive of-course!) since the work involved foundation. Mark kept us fully updated on all progress & challenges and gave ample notice for any plumbing shutdowns. The foundation had couple of large cracks (hidden behind insulation) that they found after start of the project but Mark didn't make it a big deal or ask for more money. They took extra effort and great care to work around those cracks. It was a high $ value project and we were really worried about how it will go. I hate it when a contractor tries to charge more for every excuse after they start work. With Mark, we got NO stress. It was all smooth and at no point did I have any complaints at all. I have experienced more stress dealing with contractors on a 2 day, $3000 project then on this project many times bigger. If you are looking to get underpinning done, you must check out this company. You will see the difference from first meeting. We consider ourselves very lucky that we hired this company!

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Company Response

Hi Vipin and thank you so much for your review of my company New Depths Underpinning! The transformation of your basement was really quite remarkable and your new 8ft (plus) ceilings are going to make for a fantastic living space. I am fortunate to have such a hard working and respectful crew, and it means a lot to me that you recognize them directly. Maikel, Rafa, and Jae all spent long hours excavating, forming the underpinning, pouring concrete, hanging new steel columns, and making the substantial repairs required to adjust the existing walkout to accommodate the new basement depth. I am certain you will also enjoy your new infloor hydronics heating system. Your kindness and warm welcome every day were appreciated, and we will miss you, Raj, and your energetic children! If you ever need anything, please do not hesitate to reach back out Vipin.
Thanks again.
Mark & the New Depths Underpinning Team

10/10

Vitaly and his crew did a great job. I have a 90 year old house midtown Toronto and I am lowering the basement of my house. I needed to figure out how low the drain can go. Vitaly gave me a good overview of what is involved and the cost estimates were fair. I also wanted to upgrade the water supply from half inch to 3/4 inches and Vitaly gave a decent discount for doing both jobs together . Both jobs were done in 3 days and I got enough depth from lowered drain. The crew was very professional and polite and took great care in making sure the site was clean and the adjoining neighbour’s driveway didn’t get any debris from all that digging on front lawn. Overall very happy with the job.. no complaints! :)

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