Reviews

0/10

Do not use them. They charge a lot for minimal service. As I have Airbnb, they ended cleaning wrong house and I lost my Airbnb revenue. All they said was they made mistake. Not even bother for any compensation. DO NOT USED THEM!

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Company Response

Hi Naresh - As we discussed on the phone we are deeply sorry you had this experience with us. The address we had on file only said "Side Entrance" and not "Basement Unit", so the new cleaner mistakenly assumed the side entrance indicated a cleaning for the Upstairs unit. We sent the cleaner back immediately to clean the right unit but by then your guest had already cancelled the reservation. We offered you two free cleanings as compensation. By all accounts the cleaning was satisfactory otherwise - We had cleaned your unit 5 times since May 2018 and your Airbnb profile indicates that "5 recent guests said this place was sparkling clean".

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Tom did a great job! He was thorough, knowledgeable and identified issues I would not have known about. He answered all my questions and even offered to answer questions after the inspection and review my Tarion form before I submit it. Thanks again Tom, I would definitely recommend your services.

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