I buy a gas range and am told delivery is from 1 to 5. I'm also told I have 48 hours to let them know of problems or they wont take it back. So I arrange a gas licenced worker to come to my house to install it...but, my range is 3 hours past my delivery window. When I call customer service I'm told in not so many words to get lost. I said they didnt make it in the window I was promised so I shouldnt pay the full delivery charge. I also said what would happen if I made the delivery driver wait 3 hours. This company needs to remove my delivery charge. They can't have it both ways. I need to wait for them all day but they would just leave and charge me twice. If you have too many deliveries hire more drivers. Worst experience ever. I wont be shopping here again and will let everyone I know to do the same.
- Approximate cost of services:
- $3,200.00
- Company Response
Hello Joe,
Thank you for your feedback.
We regret to learn of your delivery experience.
Would you, please, take a moment to provide us with your order number at casreviews@caslp.ca so that we can look into this with our team?
Thank you kindly,
ST
CAS