Reviews

10/10

In August 2020, I had the duct cleaning specialist attend my residence to clean my ducts. They were punctual, professional and took all the proper health and safety precautions. They removed their shoes before entering my home and literally rolled up the red carpet (protective mat) so the large 8" hose, could safely be transported to the basement and connected to the furnace room. They cleaned every vent with the proper expandable vent brushes and used an environmentally friendly disinfect. They cleaned by dryer vent checked my humidifier that had not functioned in years and advise me that its a minor fix. They advised me because my top floor vents were not that dirty, that they didn't feel right charging me full price and provided me a discount. That to me demostrated such a high level of Integrity and honesty. They provided me photos (before and after) of the dust and the copious amounts of debris in my air return ducts. This is why have used them twice already and this why have recommended them to family and friends.

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Company Response

Thanks for sharing about your experience with us. Glad you were happy with the work we performed. We look forward to being of service again in the future. Have a great day. ~Paul

10/10

I had 5 quotes to get my roof repaired and Imperial roof came in the middle for cost. So I read countless reviews and also looked them up on the Better Business Bureau, both with excellent ratings. What really impressed me, with Imperial Roofs is in some of the reviews they had issues and the way dealt/resolved those issues in a quick and professional manner, really demonstrated accountability and how they stand by their work. They were easy to deal with and always responded to emails and phone calls. On the date of installation they were showed up on time and placed tarps on the floor and sheets of plywood protecting every window/neighbours window.; they were so efficient and brought the appropriate number of employees, to get the job done in one day. They cleaned up after themselves and trust me I checked and could not find one nail or broken shingle on my property. I am really impressed with Imperial Roofs and even my neighbours, have asked for their contact info, because they observed the quality of workmanship and efficiencies that Imperial Roofs employs.

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Company Response

Hi Michael, thank you for the great review and the kind words. We really encourage customers to dig in further prior to confirm contracts with companies to establish Confidence in your purchasing experience. Thank you to all the employees for being on time and doing their job properly and efficiently. A big shout out to my supervisor Mike in regards to organizing all job sites efficiently and making sure that things are to my customer standards.