We discovered our basement flood drain was blocked. On clearing out some debris by hand we then found cement blocking the u-bend. I called Sergey and explained the issue. He quoted me for the power flush service and the other options if a power flush didn't work. He was clear, polite and patient and listened to what I was telling him. He came out the very next day with his crew to attempt a power flush to remove the blockage. Given its location and strength this failed. He then went through the other options with me again and we agreed to proceed with digging up a section of the basement floor to remove the blocked section of pipe. He hung plastic sheets up around the work site to keep everything clean, lay drop sheets around all the work areas, up the stairs, etc. and conducted his work in a manner that showed he really cared. Once the blocked section was removed he was able to show me the cement that had caused the blockage, along with a lot of other building rubble like pieces of tile that had been flushed down the drain (really??? I am amazed and annoyed at what builders pour down drains - tiles, cement...). He power flushed all the pipes, added a new u-bend to replace the removed section, filled the hole, tidied up and were done mid-afternoon. Sergey kept me informed throughout, was incredibly polite and friendly, focused on the job and issues at hand, and was very fair in his pricing for the job. I would have absolutely no problems recommending Tornado Plumbing to my friends, family, neighbors, etc. I only wish more companies conducted themselves so professionally. Thanks Sergey!
- Company Response
Thank you for taking the time to write such a detailed review. We don't like to leave any customer waiting and do our best to make it there as soon as we possibly can. Our technicians make sure to leave the workplace as clean as they found it. We are so pleased to hear that Serhiy was able to efficiently serve your needs . It was pleasure working with you. Look forward to see you again!