I hired Hooman to install an electric car charger earlier this year when the government rebate was still available. He promptly came and did the installation and he was quite nice and personable.
However, he promised me that he would schedule a date for the ESA inspection to be done so that I could get the government rebate.
Weeks past and I did not hear from him. I probably sent him close to 10 emails and called him over 5 times to find out what was going on. Each time I got him on the phone, he told me that he would schedule the inspection. Twice, he even gave me a specific time/date but he did not come! I actually had my wife stay at home anticipating he would come but he did not! It was extremely unprofessional.
Finally, he did charge me a rate with tax and promised me an invoice (which I needed for my rebate) but I did not even get an invoice from him, despite asking every time I contacted him.
I finally gave up, as the government incentive was cancelled and quite honestly, I grew so frustrated and tired at whole situation.
I must admit my charger is working just fine, but its clear to me that after he got my money, he wasn't interested in delivering what he promised when there was no further incentive for him to do so.
Update: I heard back from H Man Electric after posting this review. They said to me that the company was going through a lot of changes and that they apologized for all the inconvenience it caused. They offered to refund the 50% I would have received from the government incentive and still arrange an ESA inspection. They have been true to their word.
It was still extremely an extremely frustrating experience but I appreciate that they have taken steps to rectify the situation. Albeit this was only done after I posted a negative review. I want to believe that they were going through a busy/rough patch as the rest of their reviews have been good. Hooman did actually install the charger and cleaned everything up and did a good job. As such, I have given them a 7/10 as I do believe in giving people a second chance.