Failure to provide service - pot light installation that already needs fixing but no one cares.
I am a home owner and work for the Government of Ontario.
Let's be clear, this is not about nitpicking about the small things, this is about a failure to delivery satisfactory service. I don't usually complain as it is not in our culture but this is an exception.
- Installed pot lights (20).
The good: This was satisfactory as they did it within a day and didn't need to make any cuts in the drywall.
The bad: my hardwood flooring had indent marks because some of their supplies/equipment was directly on the my unprotected floor. Fine, I let them go on that one.
- Decided to make minor changes to some of the lighting because of the glare.
The good: They charged me only for the new equipment and not for the replacement pot lights.
The bad: they were 2 hours late and I had to take a day off eventually. They gave me $50 discount for my trouble. This time, they didn't even bother to cover anything underneath the affected pot lights with plastic. Underneath the pot lights was my bed which is annoying to clean the sheets, cover and pillow cases.
The big issue:
I have an on-going issue with one of the pot lights they installed that flickers randomly. I called and was asked to call back in 2 days to "remind him". Can't you even bother to write it down? Is it not important to you? I called that day but no reply. I texted him again on May 17th, 2019 and again reminded him that I still have a flickering problem and considering I have a new born baby, I need to make sure this is not a serious electrical issue with wiring. He texted back saying he would call me tomorrow an hour before he will come. To this day, I have not heard back from him. Today is May 30th.
As there is no real repercussion, the only way I can escalate this is to provide a review of this disappointing experience and provide a complaint to ESA and the Better Business Bureau about my experience if it is not resolved in a timely manner. I might even have to hire another electrician to double check their work. I have lost trust in them.