Reviews

10/10

We needed to have our stairs rebuilt and handrails added for safety reasons. The staff was great about helping us decide on what we wanted. We gave them a sample of our flooring so they could match the finish and it was an exact match. The staff were hard workers and kept everything very clean. Raj would come around to check the work and answer any questions that we had. We will definitely refer them to any friends needing work done. If I was to give 1 small area where they might improve it would be to try to tell us what time they would be there in the morning. The times always varied but the work was done well & efficiently. Thank you for a job very well done.

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Company Response

Hi Nancy, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are so happy to hear you had a great experience with our team and we were able to provide advice on your needs, and maintain the cleanliness of your home. On behalf of Rajan and the Ideal Stairs team, we would like to thank you for giving us the opportunity to be part of your stair project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.


First Review

6/10

The first time we hired this company for eaves repair we were very happy. We called to ask if they did waterproofing work as we had a leak in our basement. Corey (general contractor) said yes. He then sub-contracted the work to another company, Nu-Site who did an excellent job. Because of a communication issue, we originally felt that Corey was receiving a huge commission for sub-contracting the job. We have since had this clarified and understand that he actually got the job done faster than we would have because of the backlog of jobs because of our rainy summer. The only recommendation that I would make to Corey is to improve his communication skills.

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