Faye in Scarborough

Used Allan in 2011 and was happy with service. Used him again for our home purchase in 2020 and was VERY disappointed. He said our roof was in good condition & that it was less than 5 years old which is part of the reason we bought the house. (We found out from the original owners that the roof was more than 14 years old and needs to be replaced sooner than later. Alan also took a picture of our attic and did not actually go into our attic. Here’s what he missed. A family Of birds living in the attic( previously) and family of squirrels living in the attic (currently), a hole in the roof/shingle line that the squirrels ripped open and his lack of attention has set us back thousands of dollars. When we brought these issues to his attention he was not sympathetic or interested in correcting his mistakes. He refused to answer the phone or meet with us. He did not refund us or provide any monetary settlement.

I found Alan and AllMax home inspection listed online. I read the great reviews from other customers and decided to give him a try. I was not dissapointed!! I was impressed by his wealth of knowledge, and expertise from the moment he opened his mouth. The inspection took approximately 2 hours, as Alan went over every area of the home, made suggestions about what needed to be updated or changed, and educating us on what type of structure this was, how it was made, how old it was, what materials were used and how to care and maintenance it. He took pictures along the way which he forward the very next day in an easy to read 50 page report with pictures, descriptions of the area and his suggestions. Alan has given us confidence and pride of ownership in our new home. I would not hesitate to recommend Alan to you or to my friends & family. He was a great inspector, thorough, knowledgeable, friendly and explained things in a way that was relevant to home owners.