Dan in York

I bought my kitchen cabinets from IKEA and they referred me to PEG for the installation. When I got the quote from PEG, I thought it was expensive, but I decided to go with the pros on this one and I'm glad I did. The cabinet installation was great. The team (Gil and Victor) was very professional and they knew exactly how to make it look like it did in the IKEA showroom, complete with customized work and all. They really did an awesome job and worth every penny. I would hire those guys again in a second. 10 out of 10 on the cabinet installation. Now that I've shared the good, I also have some complaints: 1) I found it very hard to get a hold of the office staff and they don't return calls when they say they will. Maybe they're really just that busy, but then the owners should hire more staff to satisfy the number of customers they have. 2) I paid extra to install my dishwasher. They sent a plumber who would only do the plumbing, but wouldn't touch the electical wiring - leaving me on my own to do this. To be fair, I rechecked my quote and it did not include electrical hook up charges. So, it was my fault that I didn't check my quote more closely, but I would think that should just be common sense, as you can't use the appliance without any power. Anyway, for the amount I paid to have my dishwasher connected (and it wasn't cheap) I think they should have done the full installation. 3) I asked for them to give me a quote on another small job and it took them 3 weeks to get back to me after following up 4 times. Again, back to my first point, if they're so busy that they can't get back to their customers in a reasonable time frame, they should hire more staff. So, overall, I was very happy with the awesome work that Gil and Victor did on the cabinets (that would be a 10 out of 10 job), but PEG loses points in my book for leaving key elements out of my quote and for not responding to customer needs in a timely manner.