Reviews

7/10

Had problems with the service, and was upset and frustrated. Kept calling the service people working on the project, as they asked me to call them, but not very responsive to my calls over several months. Out of frustration, I called Ben and Rhonda, the owners, and they took matters in their own hands and had the matter resolved fairly quickly. Spoke to Rhoda recently and she explained the situation to me. Glad I spoke to her, as we both now have a better understanding of what went wrong. I should have gone straight to them when my problem occurred. I would use them again for future projects. ACKNOWLEDGEMENT TO ARMSTRONG & NELSON: Thank you for refunding me with $150.00.

Approximate cost of services:
$625.00
Was this review helpful?
Company Response

Sorry Patricia that you were so inconvenienced .The technician who did the work was ill and should have let us know you were calling and we would have sent someone sooner. .
If the original work did not rectify the issue then you are correct you should not have been charged the additional $$$ We will send you a refund for that amount soon .
If we can be of any assistance to you please call us we would like to give you a better impression of our service .Your feedback is appreciated.
Please acknowledge the receipt of your refund

Ben Rhoda and the Armstrong and Nelson family

10/10

Meet with Dan Imiolo, Sales Consultant,after I had seen their beautiful doors on exhibition at the CNE. (The Ex). He was very informative in helping us to make decisions. The door arrived around the frame time given and the installers were exactly on time. The two guys did their job with perfection and were extremely professional and obviously experienced as they did the job in a short time. They removed all debris and cleaned up after themselves. The test was this winter (2014) and the door was airtight, leaving us with a cheaper heating bill. I wish I knew the installers names, as they, indeed, deserve accolades.

Approximate cost of services:
$3,750.00
Was this review helpful?