Had a drip outside the bedroom window on 2nd floor that kept us awake with the hard tapping on the windowsill. Called Armstrong & Nelson, as they did various types of work. Found out afterwards they go under several different names and after I paid out the first time, I discovered they went under various names, Complete Eavestroughing, Armstong & Nelson, Etobicoke Home Improvements. They were contracting other people to do the work. they arrived on June 17, 2014 after several delays. Initially they thought it was the eavestrough that was giving the problem and needed to be dipped, which they done at a cost of $395.00. Never solved the problem. After many, many calls and having to get mad, the owner came by and redid the sealing and what a mess he made. He said if that didn't work, it must be the roof. Never solved the problem and after weeks of trying to get someone back, he sent someone, obviously from another company who arrived on October 17th. Brian said he knew exactly what the problem was and it wasn't the eavestrough. He promised that there would be no more drip, and charged $125.00, but again the problem was not solved. Called for him to come back and this time he put the hose on it to see from where the leak was coming. "IT WORKED". He did what he had to do to fix it and charged $150.00, and left an unsightly job. It took over 4 months to have it fixed and more money that originally was planned. Never came when they said they would and had to be chased down. Could say a lot more, but will stop.
RESPONSE TO THE COMPANY:
No, not so angry, as much as being disappointed, upset and frustrated in trying to get you people to come back to find and fix the leak problem that was coming from above my bedroom window. It took 5 months, from June 17th to November 16th, 2013. They never came when they said they would, leaving me sitting home, wasting my value time, and leaving me frustrated.
The first time, Russell, who is a very nice guy as is his crew, said he knew exactly what the problem was. He felt the drip was coming from the eavestrough near my bedroom window and needed to be tipped away. This was done at a cost of $395.00. I was so happy that I got a "professional company" to do it, instead of a handyman that in all probably would have took longer to identify. Not so, the next time it rained, the hard, forceful drip onto the windowsill kept us awake. This is when it became so frustrating in getting someone back. Russell said he would come, but didn't. He never returned my phone calls. Eventually, I called your office and was told that someone would be out the next day. Didn't happened. After several days, I looked on your website and found Ben's name and phone number. Gave him a call, and he was busy and said he would look after it. Russell called and said he had lost his phone and that is why he didn't get back to me. That may be true, but he knew he had to come back and he or your office had my home address and phone number, so that was no excuse. He said he would come by, but never heard from him again, as Ben came by the next day. He said he would put the hose on the area by my window but never did. I asked him why he didn't do it, as that might have identify the problem. He said he couldn't do it now because he sealed it and it was wet. He thought it might have been a pin hole. He said he would come back next week and put the hose on it, but never came back. It rained, and here we go again, sleepless night from the hard, forceful tapping on the bedroom windowsill. It took weeks again getting someone to respond to me. Finally Ben said he would get someone else, as he thought it might be a roofing problem. Brian shows up on October 17th and said he knew exactly what the problem was, and did a sealing somewhere on the roof area. I paid $150.00, which I felt I should not have paid, since your company guessed wrongly and it cost me $395.00 for your mistake, but that was now up to $545.00. Brian assured us that we would not have any more sleepless nights, as that definitely was the problem. It rained, and, here we go again, sleepless nights, as the drip was still there. Called Brian and he returned when he said he would. Guess what.....he decided to put the hose on it and found the problem, but he charged me another $125.00. Now it was up to $670.00. However, it was finally resolved. The problem with all this, is that everyone said they would put the hose on the problem area, but didn't and as a result it cost me much more than it should have. I never even heard of a hose being put on a house to find the problem so at the time, I wasn't aware that is what you did. But your company, after saying they would, didn't do it until 5 months later.
You said I obviously no nothing about how a business in run, and you are right, but what I do know is that a "professional business" should be on-time and if not, call their customer as to why they are delayed; should be able to identify the problem in a timely manner. Professionals are suppose to be experts in their jobs, but all I got was a guessing game, that cost be more money than originally expected. I had a warranty from your company, so why was I charged extra as a result of your people's misdiagnoses of what was causing the problem?
And, no Rhoda and Ben, I was NOT abrasive and hostile with your staff, although, no one would blame me if I had been with the bad experience I had been put through. I find it very offensive that UNTRUTH was said, and should be given an apology. Is that the way you retaliate by blaming the customer and saying untruths about them. Instead of attacking your customers, you should have a good look at yourselves in how you conduct business. People don't give bad reviews for nothing. When you do, than, something is amiss and you find out what happened and learn from it, instead of verbally attacking those who gave the bad review. I would have loved to give you a very good review, but I had a bad experience over 5 months. Surely, you should understand. All your people were very nice and pleasant but that doesn't help me when they fall down on the job, so to speak. Nice until I gave a bad review, that is.
Talking about being abrasive and hostile with your staff, it's funny that it turned out that it was Ben who was the one abrasive, rude and hostile. It was very unprofessional for Ben to call my home the next day after the review, shouting and screaming at my husband who answered the phone. My husband had no idea what he was talking about, as I never told him about the review. I could hear Ben from a distance and took the phone from my husband. When I said hello, he started shouting and screaming at me and threatened to bring the police and his lawyer to my home and was going to sue me. WOW! How professional is that. It's obvious you only care about review you get. Ben should have called and apologized to us for the bad experience we had incurred, but we got threatened instead. I have never in my life had a company behave that way, and I'm sure, no other professional company has none that when they got a negative review.
No, Rhoda and Ben, I don't think my one bad review would ruin your livihood and take the bread from your mouths. After all, look at all the good reviews you have gotten. But since you feel my review would harm your business, I have decided to remove the review. I only wish you well. Maybe, we were an exception in receiving bad service, but it still happened to us. I think your company should give us an apology, especially Ben.
And Rhoda and Ben, I can't acknowledge receipt of the refund as I haven't received it. Is there a stipulation on it before I receive it?
Patricia
