I upgraded the range hood of my newly built house by choosing their range hood. The mesh filter fails after one cycle of wash. I emailed them about it for replacement, the lady in warranty team, called Stephanie, tried to selling me the baffle filters ($180+shipping) with "discount" saying $120+shipping instead of solving my issue. I told them that I do NOT need it and they still try to give me "better price", $108+shipping. The reality is: big material store is selling it for $104 including shipping. The company has low quality item and try to sell you item by unreasonable price!
- Company Response
I am sorry you are unhappy with your experience. Dishwashers vary wildly in temperature, soap used etc. which is why we recommend soaking them in the sink. The baffle filters can be run through the dishwasher safely which is why they were recommended to you. I responded on Google Reviews stating that Stephanie has been authorized to ship you a set of brand new mesh filters, free of charge, with free shipping. We are a supplier/wholesaler so we do not undersell our dealers which is why we could not give you a cheaper price on the baffle filters.
If you would like mesh filters shipped to you free of charge, with free shipping, the offer still stands.