Gta Wildlife Removal And Pest Control

Pest & Animal Control
ON M6P1W4
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HomeStars  >  Asbestos, Lead, and Radon Removal in Thornhill  >  Gta Wildlife Removal And Pest Control  >  remove bird nest from 2nd floor bathroom vent
Ro
Ro
2 reviews THORNHILL, ON
3/10

remove bird nest from 2nd floor bathroom vent

This quote was the most expensive, but Troy agreed to take out the nest, and remove the bathroom fan to blow out remaining debris from indoors, and then screen the outside entry. The other companies would not commit to taking out my fan. He is a very polite and friendly young man. He arrived exactly on time. When he started the work, he told me that the nest was past a bend, and my accordion vent hose was very unusual - as thin as foil - so he couldn't take out the nest without damaging the hose. Then he couldn't take out the fan because it was too complex. He screened the entry and I paid $250. I later found out that my vent hose is normal. When I called him, he made it clear that he cannot take out nests beyond a curve in the hose, for accordion and solid pipes. That was not explained to me. He now told me that I had the option not to hire him onsite. He did not tell me that onsite. He refused to refund any part of the money paid. He did offer a discount on future services, but I was not interested in that. After i submitted this review I received a phone call from Troy. He offerred me a partial refund on my payment. I am now happier.

Approximate cost of services:
$250.00
What could this company do to improve their services?
Tell customers in advance that 1. the full price includes the possibility of not taking out the bird nest. 2. taking out the fan may not be possible. 3. they have the option to decline his services on site.
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Previous versions of this review:

Ro
Ro
2 reviews THORNHILL, ON
1/10

remove bird nest from 2nd floor bathroom vent

This quote was the most expensive, but Troy agreed to take out the nest, and remove the bathroom fan to blow out remaining debris from indoors, and then screen the outside entry. The other companies would not commit to taking out my fan. He is a very polite and friendly young man. He arrived exactly on time. When he started the work, he told me that the nest was past a bend, and my accordion vent hose was very unusual - as thin as foil - so he couldn't take out the nest without damaging the hose. Then he couldn't take out the fan because it was too complex. He screened the entry and I paid $250. I later found out that my vent hose is normal. When I called him, he made it clear that he cannot take out nests beyond a curve in the hose, for accordion and solid pipes. That was not explained to me. He now told me that I had the option not to hire him onsite. He did not tell me that onsite. He refused to refund any part of the money paid. He did offer a discount on future services, but I was not interested in that.

Approximate cost of services:
$250.00
What could this company do to improve their services?
Tell customers in advance that 1. the full price includes the possibility of not taking out the bird nest. 2. taking out the fan may not be possible. 3. they have the option to decline his services on site.