Ro

on time, excellent work, honest, knowledgeable, did what other plumbers said could not be done

This quote was the most expensive, but Troy agreed to take out the nest, and remove the bathroom fan to blow out remaining debris from indoors, and then screen the outside entry. The other companies would not commit to taking out my fan. He is a very polite and friendly young man. He arrived exactly on time. When he started the work, he told me that the nest was past a bend, and my accordion vent hose was very unusual - as thin as foil - so he couldn't take out the nest without damaging the hose. Then he couldn't take out the fan because it was too complex. He screened the entry and I paid $250. I later found out that my vent hose is normal. When I called him, he made it clear that he cannot take out nests beyond a curve in the hose, for accordion and solid pipes. That was not explained to me. He now told me that I had the option not to hire him onsite. He did not tell me that onsite. He refused to refund any part of the money paid. He did offer a discount on future services, but I was not interested in that. After i submitted this review I received a phone call from Troy. He offerred me a partial refund on my payment. I am now happier.