Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
Write a Review
Write a Review
Website
HomeStars  >  Heating & Air Conditioning in Brantford  >  Reliance Home Comfort  >  Reliance Service Technicians Continue to be Exemplary
Paul in Georgetown
Paul in Georgetown
2 reviews Halton Hills, ON
10/10

Reliance Service Technicians Continue to be Exemplary

I wanted to personally commend Reliance senior technician Wes and Bryce for their incredible service. I purchased a furnace from Reliance in 2019 based on their reputation and warranty services and it turns out that the unit that was installed was not quite what I ordered. I am not at all an HVAC expert so I didn't quite know the nuances of what I ordered but when it came time to replace filters and the filters in my furnace were not generic and I couldn't find them anywhere but reliance, and to boot they were backordered for months due to COVID, I realized that this was not the unit I thought was being installed because I specifically said I wanted a unit where I could buy generic filters elsewhere.

I had to do a lot of the leg work to get this remedied because Reliance is so large that I was getting bounced around from departments; however, management scheduled a replacement of the casing to accommodate a generic 5" Merv 11 filter along with a duct mount UV installation VERSUS a 1" UV filter and a 4" furnace filter that you can not seem to find anywhere by Reliance. Technician Wes did the original install and returned again this time around. I couldn't be more impressed with him and his associate Bryce was equally as helpful, knowledgeable and courteous. There are pros and cons to dealing with large companies for reasons like this; however, I like to commend good honest work and Bryce and Wes from Reliance deserve this accolade.

Was this review helpful?
Company Response

Thank you for your kind words Paul. We really appreciate you taking the time out to share your experience with us.- Gemma