Service call was phoned in mid morning regarding a fault condition associated with our gas water heater (9.5 years old). The fault was high thermal cut-off activating. It would reset but would re-activate. The reliance customer service rep created a service call for that afternoon between 1 pm & 5 pm. The service technicians called around 1:30 to say they would arrive in about 10 minutes. They arrived, repaired the problem and were on their way in about 1/2 hour. The area was left clean and the water heater is working fine. The water heater is a rental unit so the repair costs are part of the rental agreement.
- Company Response
Thank you for sharing your recent service experience with us. ~Haley