Reliance Home Comfort

I was having issues with my furnace and had two Reliance technicians come check it out. The first one dealt with the symptoms but didn't diagnose the problem properly so we still had issues after several days. The second technician took his time and provided a thorough explanation with advice on how to maintain the furnace. He suggested cutting the pipe on the side of the house to reduce some condensation that may have been causing the problem. However, the furnace problem came back within a week and a half. When he suggested cutting the pipe, he said it shouldn't affect the next door neighbours, however they have complained about the shorter pipe blowing at them when walking through the laneway. After the third call to Reliance, the same technician from the first visit came back and diagnosed it as a switch issue and advised us to buy the maintenance plan and that he would order the required part and come back and perform the maintenance when we were eligible after 21 days of buying the plan. 21 days have passed, called to get maintenance, the person on the phone said we didn't buy the plan that included the maintenance and that it'd be an extra $10/month and another 21 day wait period.

In conclusion, Reliance is a terrible company. Find someone else.