Our furnace died in the middle of the night. The next day we called two companies for service, neither of which took our call or responded. We have had terrible experiences in the past with heating service providers including the insistence that we need a new furnace when in fact all we needed was a new part. We decided to call Reliance since they had good reviews on Homestars. We immediately got a response and commitment to have someone at our house the same day. Matthew Zawislak was our Service Technician. He was professional and zeroed in on the problem almost immediately. He located the required replacement part and drove to the dealer to pick it up. He later discovered that the new part was defective and called around until he found one in another town. He patiently drove to the new dealer and returned quickly. Our furnace was fixed within an hour. Thanks Matthew, for literally going the extra mile for us and for patiently answering our questions.
- Approximate cost of services:
- $350.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Gerry for taking the time to share your experience! We sincerely appreciate your business and are always happy to help ~ Penny