My hot water tank was not firing up on a consistent basis. A previous technician had fixed the tank about a month previously, but it started happening again. Gurpal (NWG) showed up this time to diagnose the problem. He cleaned the sensor and it started working right away. He told me to make sure that if it happens again, not to reset the tank before taking a picture of the LED lights that are on the control unit, as that tells them the error code to help diagnose the issue. Great advice which I will make sure to do next time. Gurpal was very professional and made sure to put his boot covers on as soon as he entered my home. He was very proficient and polite.
- Approximate cost of services:
- $0.00
- Company Response
Wow! Thank you Mike for the wonderful review! We sincerely appreciate your feedback and are always happy to help ~Penny