Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Lindorm in Cambridge
Lindorm in Cambridge
1 review Cambridge, ON
10/10

No hot water!

I moved into a rental home and was told the water heater was a rental. I was a little skeptical of this, unsure if I liked the idea of a rental water heater seeing as I have never personally had a problem with one. However after living in my home for about 3 months we were losing our hot water rapidly. I called Reliance who carried the rental and the next day someone was there to repair the water heater and he noticed something else. Being in Cambridge, we have hard water and he heard the noise in the tank and told me it needed further service and would initiate this for me. Sure enough, the following day I get a call to set up a time for the follow-up appointment and they were really good about working with my schedule. The next service tech came out and he cleaned out the tank and since then I could not be more pleased with the performance of the tank. Both techs were very courteous and cleaned up after themselves. It is unfortunate to see only negative reviews from people displeased with their experiences; I felt it important to share my satisfaction with this company.

Thank you Relaince!

Approximate cost of services:
$0.00
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Company Response

Dear Lindorm in Cambridge,
Thank you for taking the time to post your review. I am the Customer Relations Supervisor at Reliance and I'm happy to read of your positive experience. Since ours is a service industry, if you have any other feedback or suggestions on how we can improve on our customer service, please contact me directly at kallen@reliancecomfort.com or 1-888-720-3594.
Sincerely,
Kim Allen