Reliance Home Comfort

This all started out as a routine annual service and spiralled really quickly. It all ended extremely well however. Reliance Gas Tech. Ivan came to our home and fortunately discovered some nasty stuff with our furnace. The unit is 25 years old and I had realized it was a matter of time until a replacement would be happening. Ivan was thorough, professional and sensitive to our issues but he shut us down for our own safety. He put us in touch with Sales Advisor Scott who was at our home within 4 hours...as we were now in a no heat situation, even though winter hasn't hit, it is right around the corner. Now Scott is a sales rep. and I get that, but this guy as a former tech. himself and I never felt that he was pressuring or upselling. He listened, took detailed measurements and made recommendations based his knowledge. He even told us not to consider certain pieces of equipment as they were more than we needed. We then discussed costs and they were reasonable...not the cheapest I'm sure, but I know you get what you pay for. He called from my home at 8 pm and had an install lined up for 10 am the next day. As arranged David and Jonathan of LBP Heating showed up as arranged and did their thing. These guys are personable, professional and know what they are doing. I can see why they are Reliance Authorized Contractors ....they are excellent ambassadors. A Reliance auditor even came to our home during the install to make sure everything was going according to plan. Now that it is all finished, I already feel the improvement. Well done Reliance et al.