Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Johnny Jim from Burlington
Johnny Jim from Burlington
2 reviews Burlington, ON
10/10

Heating & hot water

I ordered a new hot water tank from Reliance and was installed yesterday-Friday January 30, 2015. The 'subcontractor' Heatmasters installed the tank however forgot to turn on the natural gas. The temperature outside was -15 and the house was cool since the afternoon. I called them & they said that someone was coming out to see the issue. On a hunch I also called Reliance Service and Paul W # 2060 came out and simply turned on the natural gas for us. Thanks to Paul for helping us. Not impressed with Heatmasters where they came and installed , did not test, and not turn on the natural gas on a very cold evening !! I will be sending a e-mail to the BBB about the company Heatmasters. Unacceptable ! Satisfied with Reliance Home Comfort. Not Satisfied with Heatmasters!

Approximate cost of services:
$65.00
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Company Response

Sorry to hear of your experience. I would like to investigate further. Can you please send me an email with your account information. mchampagne@reliancecomfort.com. Thank you. Mandy