I paid for Reliance Home Comfort Protection Plan- it's a monthly fee. Our furnace broke down in February - yep the middle of winter. It took over a week for Reliance to get the thing working. We stayed at our parents. Reliance contracted the services of Canadian Air Systems when they arrived, the wrong part had been odered. They got the furnace to work but it still needed another part. They told us to leave the thernostat in one place until the part arrived. Well, it's now April and despite the fact that I've called Reliance twice to get a resolution; nothing has happened. I don't recommend that you purchase the monthly Protection Plan.
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- Company Response
This is very disappointing news Linda and I would like to learn more in order to assist. Please contact me with more info at firstname.lastname@example.org and I will escalate this issue for investigation and follow up. Thanks in advance. ~ Rich