I bought a house that came with a service contract for the combined hot water / heating unit. The heating unit was blowing cool air so I called for a service call. My previous experience with these types of services had been very poor with service people always trying to upsell something once they were in your house.
Derek came on a weeknight and checked my system. He made some adjustments and checked the temperature at each vent with a temperature gun. He also checked most of my windows and doors with the temperature gun and located drafty areas for me. I didn't ask for this - he just voluntarily did it. He gave me tips on how to maintain my unit and make adjustments. He also showed me how to caulk the drafty windows and doors.
There were no attempts at upselling anything, he was very personable and helpful beyond what he needed to be - and I could not have asked for a better experience.
- Approximate cost of services:
- $0.00
- Company Response
Glad to hear this Kanchan. Thanks for taking the time to share your service experience. ~ Rich